VIA USB 3.0 root hub Drivers cannot load due to code 31

Hi Parker,

What is the make and model of the computer?

By default Teredo is disabled on the computer, you may have to enable the Teredo on the computer, follow the steps to enable:

a.       Click Start.

b.      Click All Programs

c.       Click on Accessories

d.      Right click on the Command prompt.

e.      Click on “Run as Administrator”.

f.        Type the command: “netsh interface teredo set state enabled” (without quotes).

g.       Hit Enter.

To work with the USB 3.0 post you will need to download and install the latest drivers available from the manufacturer website. The error code 31 indicates that you do not have the required drivers for the USB 3.0 device.

Hi,

I understand that you are unable to install VIA USB 3.0 root hub Drivers due to code 31.

Please help me with more information on this issue.

1.      Did you make any changes to the computer prior to this issue?

2.      What is the make and model of the computer?

ISATAP stands for Intra-Site Automatic Tunnel Addressing Protocol, and acts as a transition mechanism between IPv4 and IPv6. It can transmit both types of packets on an existing IPv4 network.

Most users do not need the adapter's functionality. If you see an error relating to the ISATAP adapter, you should be able to safely disable the device in Device Manager, or simply leave it alone. If necessary, you can also disable IPv6 entirely in your Network Connections folder. This can make some connections work more efficiently, but will prevent you from joining workgroups and other networks that rely on the IPv6 system.

The Code 10 error code is generated when Device Manager has insufficient information or the error that is bubbled up by the device drivers is not recognized by Device Manager. Additionally, this error may occur when one of the drivers that the device needs does not start. If many drivers are being used by a particular device, it can be difficult to determine the one that failed.

One of the major cause for this is that network adapter is not currently supporting this feature. You may download the latest driver / update the driver for your network adapter or chipset, and then try to uninstall and reinstall this component.

A similar issue is discussed in this thread. You may refer to the reply posted by “Mohammed Raieed” from this thread: http://answers.microsoft.com/en-us/windows/forum/windows\_7-hardware/microsoft-teredo-tunneling-adapter/27162f78-d3b2-4a80-8166-b5596ca9fa11

You may refer to this article to keep the computer up to date by installing Windows updates: http://windows.microsoft.com/en-in/windows/updating-computer#1TC=windows-7

You may refer to this article to update the device drivers. A driver is software that allows your computer to communicate with hardware or devices. Without drivers, the hardware you connect to your computer—for example, a video card or a printer—won't work properly.

In most cases, drivers come with Windows or you can find them by going to Windows Update in Control Panel and checking for updates. If Windows doesn't have the driver you need, go to the Windows 7 Compatibility Center website, which lists thousands of devices, and has direct links to driver downloads. Also, you can often find drivers on the disc which came with the hardware or on the manufacturer's website.

Update drivers: recommended links: http://windows.microsoft.com/en-in/windows/update-drivers-recommended-links#update-drivers-recommended-links=windows-7

Reply with the status of the issue and we will be glad to offer our assistance.

Srimadwa  B.

              1st. thank you for responding. No changes other than installing a wireless printer.

A Brother model MFC-J470DW that I know of, unless I did something? Now it seems that none of my USB ports are working on my Laptop!! Is this another problem I'm not aware of ?

 My laptop is model NV54 Gateway Dual P. processor. Again I thank you for Your Expertise. Looking

forward to your answer.

            MParker2014