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how do I add Kernel32'dll missing file?

Anonymous
2013-12-07T12:58:10+00:00

OS XP pro.  IE8

Having formatted Hard Drive and reinstalled XP Pro which also installed IE6. Keep getting cannot find **Kernel32.dll.**when I want to add updates. Have managed to update to IE8. but the error message still appears. This also prevents download of SKPE. Help appreciated..

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2013-12-07T14:45:05+00:00

    If you have not installed Service Pack 3 yet, you will not be running the current version of Skype since SP3 is a requirement:

    https://support.skype.com/en/faq/FA10328/what-are-the-system-requirements-for-skype

    You might be able do download and install Skype, but it will not launch and you will see a message like this:

    Fatal ErrorFailed to get proc address for GetLogicalProcessorInformation (kernel32.dll)

    That is because the GetLogiclProccessorInformation was introduced in SP3 (which has been available for almost 5.5 years).

    Of course if the MS Answers forums would prompt for fundamental system information when a new question is asked - like 'What is your XP version and Service Pack' we would know all this already.

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  1. Anonymous
    2013-12-07T13:33:32+00:00

    OS XP pro.  IE8

     

    Having formatted Hard Drive and reinstalled XP Pro which also installed IE6. Keep getting cannot find **Kernel32.dll.**when I want to add updates. Have managed to update to IE8. but the error message still appears. This also prevents download of SKPE. Help appreciated..

    Please post the exact syntax of the error message you're seeing.

    2 people found this answer helpful.
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  2. Anonymous
    2013-12-08T23:02:47+00:00

    Good job!

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  3. Anonymous
    2013-12-08T22:44:03+00:00

    If you have not installed Service Pack 3 yet, you will not be running the current version of Skype since SP3 is a requirement:

    https://support.skype.com/en/faq/FA10328/what-are-the-system-requirements-for-skype

    You might be able do download and install Skype, but it will not launch and you will see a message like this:

    Fatal ErrorFailed to get proc address for GetLogicalProcessorInformation (kernel32.dll)

    That is because the GetLogiclProccessorInformation was introduced in SP3 (which has been available for almost 5.5 years).

    Of course if the MS Answers forums would prompt for fundamental system information when a new question is asked - like 'What is your XP version and Service Pack' we would know all this already.

    Dear Elderl

    Thank you very much for your advice which was so effective in correcting my problem.

    Thanks also to those who gave me the same advice.

    I am indeed grateful.

    Optician

    .

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