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SysClass.Dll,CriticalDeviceCoInstaller

Anonymous
2013-11-02T18:15:48+00:00

I have a HP Envy 17 that gets overheated and boom .....off it goes.  It's always gotten extremely hot.  Any suggestions besides opening it up and cleaning it up?  Is there a way to turn the temp down, so it doesn't get so hot it burns up the insides?  Thanks

amy

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-11-18T07:51:05+00:00

    Hi Amy

    1. When does your computer overheat? Does it heat up while the normal use or while running any specific application?
    2. Have you made any significant system changes recently that might have caused this issue?
    3. When do you get this error “SysClass.dll, Critical Device Controller”? Are you trying to install any USB device?

    Please refer the following HP article about Overheating issues.

    Troubleshooting an Overheating and Auto Shutdown Issue

    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03904182&lc=en&jumpid=reg\_r1002\_usen\_c-001\_title\_r0008

    If the article above does not address your issue or it does not help I would suggest you to contact HP to get hardware diagnosis done.

    Here is the link for HP

    http://www8.hp.com/us/en/contact-hp/contact.html

    Hope this information is helpful, if you need further assistance on this please write us back we will be glad to assist you further.

    Thank you

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