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Internet Connectivity Issues Primary DNS - Strange issue

Anonymous
2013-11-18T14:28:02+00:00

I have a desktop running on Windows 7. Not sure if it is related but I downloaded and installed Office 13 (I already had Office 10). Shortly after I had internet connection problems. It says there is a issues connecting to the primary DNS server. Tried the previous suggested resolutions surround renewed the dns and didn't work. However it seemed at the time randomly the internet worked for a while then stopped. Got my ISP out twice and replaced the modem. Second time they tested another laptop connected by same cable to the modem and that worked, indicating an issue with the desktop computer.

I took it in to a local place here in Singapore and they said they fixed it and it was a browser issue. Also said lots of things running and recommended a full reinstall of Windows 7. I agreed but wasn;t sure it would fix and when I got it home it didn't, same issue. The internet connects but then if I leave it for a whiel or restart it stops working with the Primary DNS issue. The only way I can get it working is to remove the LAN cable from the desktop and plug it into my laptop (Windows XP). Then when I have confirmed internet, disconnect reconnect with the desktop, reset the modem then I get internet.

The ipconfig looks very similar when it is not working and when it is

This is when I have connectivity:

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\User>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : User-PC

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Qualcomm Atheros AR8151 PCI-E Gigabit Eth

ernet Controller (NDIS 6.20)

   Physical Address. . . . . . . . . : 8C-89-A5-31-7A-9C

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::d19:447b:7ae1:7e75%11(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.0.13(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Monday, 18 November, 2013 9:03:45 PM

   Lease Expires . . . . . . . . . . : Monday, 18 November, 2013 10:38:54 PM

   Default Gateway . . . . . . . . . : 192.168.0.1

   DHCP Server . . . . . . . . . . . : 192.168.0.1

   DHCPv6 IAID . . . . . . . . . . . : 244091301

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-1A-31-6E-8C-89-A5-31-7A-9C

   DNS Servers . . . . . . . . . . . : 192.168.0.50

   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{54E7641B-00FA-46CC-BF27-1575FEAB00C6}:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:4f4:33d0:3f57:fff2(Prefe

rred)

   Link-local IPv6 Address . . . . . : fe80::4f4:33d0:3f57:fff2%13(Preferred)

   Default Gateway . . . . . . . . . : ::

   NetBIOS over Tcpip. . . . . . . . : Disabled

This is when I don't:

C:\Users\User>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : User-PC

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Qualcomm Atheros AR8151 PCI-E Gigabit Eth

ernet Controller (NDIS 6.20)

   Physical Address. . . . . . . . . : 8C-89-A5-31-7A-9C

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::d19:447b:7ae1:7e75%11(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.0.13(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Monday, 18 November, 2013 9:03:45 PM

   Lease Expires . . . . . . . . . . : Monday, 18 November, 2013 10:38:53 PM

   Default Gateway . . . . . . . . . : 192.168.0.1

   DHCP Server . . . . . . . . . . . : 192.168.0.1

   DHCPv6 IAID . . . . . . . . . . . : 244091301

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-1A-31-6E-8C-89-A5-31-7A-9C

   DNS Servers . . . . . . . . . . . : 192.168.0.50

   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{54E7641B-00FA-46CC-BF27-1575FEAB00C6}:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

And this is the ipconfig for the Windows XP laptop:

Microsoft Windows XP [Version 5.1.2600]

(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Andy>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : AsusLaptop

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

        Media State . . . . . . . . . . . : Media disconnected

        Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ

k Connection

        Physical Address. . . . . . . . . : 00-19-D2-64-D2-E4

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E

thernet NIC

        Physical Address. . . . . . . . . : 00-0E-A6-F4-A1-54

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.0.16

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.0.1

        DHCP Server . . . . . . . . . . . : 192.168.0.1

        DNS Servers . . . . . . . . . . . : 202.156.1.16

                                            218.186.2.16

                                            218.186.2.6

        Lease Obtained. . . . . . . . . . : Monday, November 18, 2013 11:06:37 P

M

        Lease Expires . . . . . . . . . . : Tuesday, November 19, 2013 12:06:37

AM

Would appreciate some ideas where to go with this?

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-11-20T15:37:29+00:00

    Here are a few things to try.

    • If Apples Bonjour service is present disable it.
    • In an elevated command prompt run

    netsh int ipv4 reset

    And

    netsh winsock reset

    Also, disable power management on the NIC.

    Do you have the latest network drivers?

    What security program do you use?  Any 3rd party firewall?

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  2. Anonymous
    2013-11-20T12:37:01+00:00

    I tried those steps it doesn't work, also plugged in a USB wireless card and couldn't connect to the internet through that either.

    Do you have any other ideas

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  3. Anonymous
    2013-11-20T12:29:26+00:00

    Hi Andy,

    Please use following articles:

    "Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding" error message in Windows 7

    http://support.microsoft.com/kb/2779064/en-us

    Thank you

    0 comments
  4. Anonymous
    2013-11-19T14:40:37+00:00

    Ratandeep

    Thanks for your reply

    1. I installed office 13 just before the issue happened. After the issue I have re installed windows
    2. Error message is "your computer appears to be correctly configured but the device or resource (primary DNS server) is not responding.

    I tried step 1 and 2 but the settings were already as suggested.

    Any other ideas?

    Cheers

    Andy

    0 comments
  5. Anonymous
    2013-11-19T06:51:13+00:00

    Hi Andy,

    1. Have you made any changes to your computer?
    2. What is the complete error message?

    I suggest you to please use following steps:

    Step 1.

    1. Connect to your router (by typing 192.168.0.1 or 192.168.1.1 in the address bar) and log in. Check your user manual or documentation if you do not know the log-in credentials.
    2. Make sure you are in the Setup -> Basic Setup category.
    3. Scroll down until you see 'DHCP Server' - if it is disabled, select 'Enable'.
    4. Enable DHCP If you want, you can change the number that the DHCP IP assigning starts. (this is optional)
    5. Use the DNS servers provided to you by your ISP. There are many DNS servers out there. It's best to use your ISP's if possible.
    6. Scroll down and click 'Save Settings'.

    Step 2.

    1. Click on Start and then Control Panel.
    2. Go to Networking and sharing center and then click on Change adapter settings.
    3. Right click on Local Area Connection and choose properties.
    4. Highlight Internet Protocol Version 6 and click on Properties.
    5. Choose Obtain DNS server address automatically and press Ok.
    6. Choose Obtain IP address automatically.
    7. Repeat the steps for Internet Protocol version 4 as well.

    For further reference:

    refer to the suggestions from Shekhar S asked on February 10, 2010

    http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/cant-communicate-with-primary-dns-server/9043f785-2f4e-4cc1-adf5-6ba5ca413749

    Hope it helps.

    Thanks

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