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Microsoft Wireless Mobile Mouse 4000 Connection Issues

Anonymous
2013-11-01T20:58:56+00:00

I recently purchased a Microsoft Wireless Mobile Mouse 4000 to replace my previous wireless mouse (a 6000 model of the same mouse) that no longer functions reliable due to wear-and-tear.  However, the new mouse will not connect; when the usb receiver is plugged into my laptop, the computer recognizes that a mouse has been plugged in (if I set the touch pad to turn off if a mouse is plugged in, the touchpad will turn off), but it will not acknowledge the mouse in any other way (it will not appear on a list of devices, and the computer will not respond to the mouse's movement or buttons).

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-11-02T15:31:23+00:00

    Hi Hugh,

    1. Does the wireless mouse work on a different computer?
    2. Did you make any changes to the computer prior to this issue?

    I would suggest you to connect the mouse to a different computer and check the status.

    Let us follow these methods:

    Method 1.

    Try a different port or environment.

    Try to connect the receiver to a different port. Then, check the behavior of the device. By trying the receiver on a different port, you can eliminate any issues that affect the port itself.

    Also, try to connect the receiver to a USB port on the back of the computer. The ports that are located on the back of the computer typically have more bandwidth (power) available.

    Note:  Bypass any port replicators, USB hubs, KVM switches, and so on. Connect the receiver directly to the port. A port replicator is a device that contains common ports, such as serial and parallel ports. The replicator plugs into a portable computer. A KVM switch is a hardware device that enables a single keyboard, video monitor, and pointing device to control more than one computer one at a time. If this is the source of the problem, and you want to continue using one of these devices, contact the manufacturer of that device to see whether there is a solution or a newer product that will work with your wireless mouse

    Be aware that items such as desktop fans, metal furniture, and fluorescent lights may interfere with the signal from the pointing device. Try to test the device in a different location. If the issue continues to occur, go to Method 2.

    Method 2:

    Run Hardware troubleshooter

    Follow these steps to run hardware troubleshooter.

    a.      Press Windows key + W and type troubleshooting.

    b.      Select troubleshooting.

    c.       Select view all on the top left corner.

    d.      Run hardware troubleshooter. Once this is done, restart the computer and check if this helps.

    Articles for reference.

    Troubleshoot response failures in wireless keyboard or mouse: http://support.microsoft.com/kb/838398/en-us

    Troubleshoot a wireless mouse that does not function correctly: http://support.microsoft.com/kb/321122/en-us

    Method 3.

    Let us reinstall the USB controllers and check the status.

    1. Press Windows key + X and click on Device Manager.
    2. Expand Universal Serial Bus controllers. Right click on each device and click Uninstall. Repeat the steps for each device.
    3. Once this is completed, restart your computer. Your USB controllers will install automatically.

    Reply with the status of the issue and we will be glad to offer our assistance.

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