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Unable to connect properly to Eduroam wi-fi

Anonymous
2013-11-15T17:49:15+00:00

My University (UWE) uses eduroam for its Wi-Fi. My Surface 2 (all updates in place as of 15th November) is unable to stay connected to this service and sometimes it won't find it at all. Have tried refreshing the Surface and all forms of manual logins

  • my ITS department is also stumped. MS - please update our drivers to prevent this from happening. The Surface is the perfect Student device and many universities use eduroam and the web is awash with problems like mine, but currently I would be unable to recommend a Surface to my colleagues or students.
Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-12-15T13:05:15+00:00

    I've now upgraded to 8.1 and turned off the automatic updates.  The drive is still 5/3/13 and eduroam is still working for me.  So in my situation, it is something that has taken place after 5/3/13.

    I'm going to leave my installation as-is for the time being until a solution is found.

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  2. Anonymous
    2013-12-13T19:00:43+00:00

    I am having the same issues with my Surface Pro (ver 1). I've had these issues with Win 8, and continue having them with Win 8.1. Just like some of the other people, Eduroam seems to work fine in some locations, but not in others. If this is a driver issue than it would be great if that could be fixed.

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  3. Anonymous
    2013-12-13T14:48:29+00:00

    Has anybody tried reinstalling Windows, rather than just refreshing, to see if that helps? I may try it early next week when I have some time off.

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  4. Anonymous
    2013-12-13T02:31:59+00:00

    I would swear that when I first got my Surface Pro that eduroam would work.  It wasn't until I upgraded to 8.1 a few days later that it started giving only limited connections.

    I've just taken the drastic measure of reseting the Surface back to its original settings and sure enough, eduroam works now.  So something has been broken between 8.0 and 8.1. 

    The driver that I have working is dated 25/1/2013 version 14.69.17062.87. 

    Have you tried rolling back to that driver (if that's possible) on 8.1?  That's what I'm going to try when I have time.

    edit-

    Just updated drivers to 5/3/13 version 14.69.17064.93 and these work with eduroam too.  Haven't upgraded to 8.1 yet.

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  5. Anonymous
    2013-12-11T08:15:05+00:00

    There's a whole bunch of updates coming down the tubes  later today - maybe they'll help...

    Anybody able to test whether these new updates (out now) have made a difference to their experience? I've downloaded them but won't be at work until tomorrow to check eduroam connection.

    I've downloaded the updates and installed, restarted and still only limited connection on eduroam.  The Marvell driver is still dated 8/10/2013 so it doesn't appear to have been updated.

    This is a new driver, at least on my system. When I was trying to update it just a few days ago the latest was 23/8/2013 (there was a 30/8/13 one but it wouldn't load). Shame it hasn't made a difference...!

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