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WINDOWS STORE NOT OPENING - WINDOWS 8.1 PRO

Anonymous
2014-02-13T06:14:55+00:00

Ok, recently Windows Store in 8.1 stopped working.

whenever i open it, it doesn't open, but get stuck in endless loop. and suddenly two programs - 'windows store' & some times 'store broker' in task manger get spiked up consuming more than 70 percent of my cpu.

Recently i did a system restore and also un-installed antivirus.

I also did this (as i got from some tech blog - but did not work)-

type or paste the following command:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

hit Enter.

Now in that same Administrator Command Prompt type or paste: start "" "ms-windows-store:"

I also tried app troubleshooters from microsoft, but none of them worked.

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-02-14T04:01:21+00:00

    Hi,

    It looks like there could be some corrupted files, we need to analyze and repair them. Let's follow the steps provided here.

    Method 1: Reset Store Cache

    I would suggest you to reset the store cache and check the results.

    1.       Swipe in from the right edge of the screen, and then tap Search.

    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.

    2.       Enter run in the search box, and then tap or click Run.

    3.       Enter wsreset.exe in the Run command and then tap or click OK.

    Also refer:

    Troubleshoot problems with an app

    http://windows.microsoft.com/en-IN/windows-8/what-troubleshoot-problems-app

    Method 2: SFC scanPerform SFC scan to check if there is any system corrupted files.

    Use the System File Checker tool to repair missing or corrupted system fileshttp://support.microsoft.com/kb/929833/en-us

    Also check if there are any errors are listed in Event viewer.

    Event logs are special files that record significant events on your computer, such as when a user logs on to the computer or when a program encounters an error.

    To open view the logs please follow the steps.

    Press Windows key + W

    Type "View Event Logs" on the Start screen and hit Enter.

    Hope this information helps. Reply with the status so that we could help you further.

    9 people found this answer helpful.
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  2. Anonymous
    2014-02-17T12:42:01+00:00

    Thanks for reply,

    I did everything you wrote.

    Did sfc /scannow and ended up with 1 error

    Then did - dism.exe /online /cleanup-image /restorehealth

    after that no errors were reported.

    But, still windows store is not opening!!!

    4 people found this answer helpful.
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  3. Anonymous
    2014-02-22T01:34:40+00:00

    Hi,

    We are glad to know that your computer is working as expected. Please feel free to reply, in case you face any other issues with Windows in future.

    3 people found this answer helpful.
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  4. Anonymous
    2014-02-16T17:44:18+00:00

    also experiencing problem with windows store not opening up.  Followed numerous links and ended up running SFC /Scannow  Had errors,  fixed with dism.exe /online /cleanup-image /restorehealth  and verified with SFC /Scannow.   Rebooted PC and tried windows store again - still not working... Fresh out of ideas

    3 people found this answer helpful.
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  5. Anonymous
    2014-02-18T00:55:25+00:00

    Hi,

    Thank you for replying with the status.

    You may create a new user account and check the results.

    Create a user account

    http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-8

    Hope this information helps.

    1 person found this answer helpful.
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