Windows 7 - BSOD System Service Exception

i did the cpu and memory stress test and it passed 8 hour fine . now im having issue with windows restart and shutdown.

Session "ReadyBoot" stopped due to the following error: 0xC0000188

and

The Superfetch service terminated with the following error:

The service has not been started.

First STOP all over-clocking!

If that does not resolve the issue then check with the System Maker or ASUStek for warranty

repairs or replacement. If you built the computer yourself then use the methods in my previous

posts. And there may still be a hardware issue.

Rob - SpiritX

thx for the quick reply. my computer is  2 week old.

1 - reset cmos.

2 - reinstall windows

3 -swap memory sticks

4 - run memory test 8 houers using Intel(R) Extreme Tuning Utility or windows memory test or http://www.memtest.org/

one error is related to the ai suite 3 from asus.

i run the 4 way optimisation (auto overclock setting).

the ai suite 3 suck you can mess up you system using this tool. i wont reinstall this program.

i will give feed back after.

Hi,

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW to Hide

Microsoft drivers - update those without Dump in their names. (Also update the BIOS and

chipset drivers at the System/Motherboard Maker's site.)

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 

Installing and updating drivers in Windows 7 (updating drivers manually using the methods

above is preferred to ensure the latest drivers from System maker and Device makers are

found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually

be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)

and then go look for new ones manually if you wish.

Stop Windows 7 from Automatically Installing Device Drivers

http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

How To Disable Automatic Driver Installation In Windows 7 / Vista

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,

Ultimate, and Enterprise)

http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks

that appear to be identical) and when faster memory is placed in system behind slower memory.

So it is best to also swap sticks in and out to check for those even if all memory tests fail to

show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best methodwww.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -

RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory

Diagnostic Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Hi,

Results verified by WinDBG, DumpCHK, and BkueSceenView,

The Bug_Check were 3B (2), D1, 124, 139, and 7E - when there are this many different

Bug_Check hardware is almost always involved.

BugCheck 3B, {c0000005, fffff80090516632, ffffd0002892dad0, 0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+1d171d )

BugCheck 139, {3, ffffd00024b2e780, ffffd00024b2e6d8, 0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+1d1b65 )

BugCheck 1000007E, {ffffffffc0000005, fffff80001e80056, ffffd000217bccf8, ffffd000217bc500}

Probably caused by : nvlddmkm.sys ( nvlddmkm+1b3056 )

BugCheck 3B, {c0000005, fffff80001fd7c6b, ffffd0002449c4e0, 0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+1b2c6b

1. All of the above were CAUSE nvlddmkm.sys dated 12/19/2013 Nvidia drivers.

BiosVersion = 1504

BiosReleaseDate = 10/03/2013 <- check for updates to the BIOS, low level chipset drivers,

and the major on-board and separate device drivers.

SystemManufacturer = ASUS

SystemProductName = All Series

SystemFamily = ASUS MB

SystemVersion = System Version

SystemSKU = All

BaseBoardManufacturer = ASUSTeK COMPUTER INC.

BaseBoardProduct = Z87-PRO

BaseBoardVersion = Rev 1.xx

2. Check with ASUStek Support, their on-line documentation and drivers, and ask in their

forums about any known issues. Update the BIOS, low level chipset drivers, and the major

on-board and separare device drivers. Of course be sure to also check with Nvidia Support,

their on-line drivers, and documentation, and ask in the Nvidia forums about any known

issues. If there are no newer Nvidia drivers it may be necessary to revert back to older

more stable drivers. (Driver update methods in the next message.)

ASUS - Service <-- includes Live Chat

http://www.service.asus.com/

ASUStek Support

http://support.asus.com/

ASUStek Forums

http://vip.asus.com/forum/default.aspx?SLanguage=en-us

ASUStek Drivers

http://support.asus.com/download/download.aspx?SLanguage=en-us

Nvidia - Drivers - Use OPTION 1 to manually enter your driver info to get most current drivers. 

http://www.nvidia.com/Download/index.aspx?lang=en-us

Nvidia Support - check with Support as it could be a known issue

http://www.nvidia.com/page/support.html

Nvidia Forums - also check for forums as it could be a known issue and/or others likely to have it

http://forums.nvidia.com/

=====================================

The below are potentially even more serious and probably have an effect on the issues

above.

BugCheck D1, {ffffd00020faa3eb, 2, 0, fffff8000089b034}

Probably caused by : iaStorA.sys ( iaStorA+85034 ) <- Intel chipset driver 

BugCheck 124, {0, ffffe00002ff3028, bf800000, 124}

Probably caused by : GenuineIntel <-- this is the most serious

P  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features

 1  6,60,3 GenuineIntel 3406 0000001200000000                   35193fff

                      Cached Update Signature 0000001200000000

                     Initial Update Signature 0000001200000000

1: kd> !errrec ffffe00002ff3028

==============================================

Common Platform Error Record @ ffffe00002ff3028

---

Record Id     : 01cf2804ff6fe513

Severity      : Fatal (1)

==============================================

Section 0     : Processor Generic

---

Descriptor    @ ffffe00002ff30a8

Section       @ ffffe00002ff3180

Offset        : 344

Length        : 192

Flags         : 0x00000001 Primary

Severity      : Fatal

==============================================

Section 1     : x86/x64 Processor Specific

---

Descriptor    @ ffffe00002ff30f0

Section       @ ffffe00002ff3240

Offset        : 536

Length        : 128

Flags         : 0x00000000

Severity      : Fatal

==============================================

Section 2     : x86/x64 MCA

---

Descriptor    @ ffffe00002ff3138

Section       @ ffffe00002ff32c0

Offset        : 664

Length        : 264

Flags         : 0x00000000

Severity      : Fatal

3. Remove ALL power then reseat the cards, memory, and cables (on both ends when

possible) actually remove and replace - do not just snug. Clean out the dust bunnies,

clear the vents, and ensure the fans are all working. Try adding a small fan blowing into

the intakes to reducer the effects of heat (heat related does not always means excessive

heat since a component could be too sensitive to even the normal levels of heat).

4. Check the processor, heat sink, and the compound between them.

5. Check the memory very thoroughly. Keep in mind that memory test do not detect all

errors such as the tiny speed differences between memory modules that appear to be

identical. So it may be necessary to swap the modules in and out in different combinations

and patterns. (See memory test methods in the next message.)

==========================================================

Could be heat related - try using a small fan to blow into the air intakes to see if that helps.

Does it just act like it loses power or does it shutdown in a normal manner? Heat related

does not always mean too much heat as it is very possible that something is too sensitive

to even normal levels of heat

Remove ALL power and reseat all cards, memory, and cables (both ends when possible) -

actually remove and replace - do not just snug. Remove the dust bunnies and clean the

vents. Check that the fans work (before and after opening the case). If a laptop about all

you can do is reseat the memory and clean the vents (still can try adding a small fan as a

test).

This sounds like hardware so if the above does not help then you probably need the help

of a real computer shop (not leeks and peeks at a Best Buy or other Big Box Stores) or the

System Maker's Support.

=================================================================

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information on using BlueScreenView, MyEventViewer, and other

methods to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

---

BCCode: 124   0x00000124

This is usually heat related, defective hardware, memory or even processor though it is

"possible" that it is driver related (rare). Remove ALL power and reseat all cards, memory

and cables (on both ends) - actually remove and replace - do not just snug. Make sure

the system has adequate ventilation - add a small fan blowing into intakes. Carefully

inspect the motherboard and other cards for damage. Pay attention to the fatal hardware error implication. You may need a real computer shop (not leeks and peeks at a BestBuy

or other BigBox stores) or the System maker's Support.

Check the processor seating, heat sink, and the compound between the processor and

the heat sink which are common causes.

There have been a few instances where Norton/Symantec and other antivirus/security

programs have caused this error.

BCCode: 124   0x00000124The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug

check indicates that a fatal hardware error has occurred. This bug check uses the error

data that is provided by the Windows Hardware Error Architecture (WHEA).

Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR <-- read this linkhttp://msdn.microsoft.com/en-us/library/ff557321(v=VS.85).aspx

BCCode: 124     0x00000124 <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-\*1289.html

=========================================

Look in the Event Viewer to see if anything is reported about those.

http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my\_event\_viewer.html

---

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen

info that would help. Such as the BCC and the other 4 entries on the lower left. And any other

error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116

BCP1: 87BC9510

BCP2: 8C013D80

BCP3: 00000000

BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)

tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death'crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue\_screen\_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or

Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7

http://www.sevenforums.com/tutorials/700-system-restore.html

---

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log (and Windows 7)

http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible

driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

---

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 

Installing and updating drivers in 7 (updating drivers manually using the methods above is

preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html 

Stop Windows 7 from Automatically Installing Device Drivers

http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

How To Disable Automatic Driver Installation In Windows 7 / Vista

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,

Ultimate, and Enterprise)

http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

---

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

unexpectedly

http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages

http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors

http://kb.wisc.edu/page.php?id=7033

---

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7

http://www.sevenforums.com/tutorials/681-startup-repair.html 

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.