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Remote Desktop devices not working, driver not loaded

Anonymous
2014-01-09T22:20:22+00:00

Hello.

Remote Desktop service has stopped working suddenly on my computer. I can't start Remote desktop services (TermService) because it depends on "Terminal device driver" (TermDD) service. And it seems it cannot start because I have exclamation marks at "Terminal Server Keyboard Driver" and "Terminal Server Mouse Driver" in Device Manager. I tried to reinstall these devices but it didn't help. The error message says: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39). During reinstallation of the driver there is CM_PROB_DRIVER_FAILED_LOAD error in installer logs. I don't think it's really the driver problem. I have termdd.sys in my system and it is in correct version. I observed that when I run Windows in safe mode both devices work correctly and there are no exclamation marks. Therefore I suppose there is some conflict with other driver or something.

I don't remember changing anything in the system related to Remote Desktop. The only thing I recall is that I have accidentally removed "UMBus Root Bus Enumerator". I have reinstalled it later but it hasn't helped.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-01-10T13:14:50+00:00

    Hello,

    Welcome to Microsoft Community Forum.

    Is this system is on Domain?

    If the system is on Domain, and the issue is related to server. We have a dedicated forum support for Server Issues.

    Here is the link, please refer.

    Microsoft TechNet

    http://social.technet.microsoft.com/Forums/windows/en-US/05e22e5c-68ea-4860-839b-39e607359913/windows-7-rdp-not-working?forum=w7itpronetworking

    http://social.technet.microsoft.com/Forums/windows/en-US/26f255ca-d168-488c-978e-aac579f194e5/remote-desktop-stopped-working-with-windows-7-service-pack-1?forum=w7itproui

    Thank you

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  2. Anonymous
    2014-01-15T10:53:20+00:00

    Hello,

    I apologies for the late response.

    I would like to inform you that Remote Desktop Problem is completely dealt by Technet forums.

    So please, I request you to post the query in Technet forums for better assistance.

    Microsoft TechNet

    http://social.technet.microsoft.com/Forums/windows/en-US/05e22e5c-68ea-4860-839b-39e607359913/windows-7-rdp-not-working?forum=w7itpronetworking

    http://social.technet.microsoft.com/Forums/windows/en-US/26f255ca-d168-488c-978e-aac579f194e5/remote-desktop-stopped-working-with-windows-7-service-pack-1?forum=w7itproui

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

    Thank you

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  3. Anonymous
    2014-01-11T10:17:28+00:00

    I'm afraid you haven't read my post at all. The problem is with starting Remote Desktop service because of errors in Device Manager, not with device redirection in RD session.

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  4. Anonymous
    2014-01-11T10:07:27+00:00

    Hi,

    Check the link provided below for information on using devices and resources in a Remote Desktop session.

    How can I use my devices and resources in a Remote Desktop session?

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  5. Anonymous
    2014-01-10T23:53:20+00:00

    This is Windows 7 Ultimate at home, there is no domain.

    Thank you for the links.

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