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I am having problems with KERNELBASE.dll when using Adobe Elements 11

Anonymous
2014-01-01T17:16:30+00:00

I have uninstalled Adobe several times and it works fine for a few days and then crashes again.

I am using Window 8.1. 

Faulting application name: PhotoshopElementsEditor.exe, version: 11.0.0.0, time stamp: 0x505d12ab

Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d4548

Exception code: 0xe06d7363

Fault offset: 0x00012eec

Faulting process id: 0x10dc

Faulting application start time: 0x01cf03108fda1265

Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll

Report Id: d0147003-6f03-11e3-bead-f4b7e2f22690

Faulting package full name:

Faulting package-relative application ID:

Explorer also fails with the same Kernelbase.dll error

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16384, time stamp: 0x52157231

Faulting module name: jscript9.dll, version: 11.0.9600.16476, time stamp: 0x5294589a

Exception code: 0xc0000005

Fault offset: 0x003061d4

Faulting process id: 0x12fc

Faulting application start time: 0x01cf024745a87747

Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Faulting module path: C:\WINDOWS\SYSTEM32\jscript9.dll

Report Id: f9f1621a-6e3a-11e3-bead-f4b7e2f22690

Faulting package full name:

Faulting package-relative application ID:

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-01-01T22:27:23+00:00

    From the loaded modules I can't see anything that stands out as a issue. The saHook.dll from McAfee Site Advisor is loaded during both crashes.

    What I might suggest is to capture a user-mode dump of the PhotoshopElementsEditor.exe crash to get more information on the crash and to see if a third party module is causing the crash.

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as pedump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time PhotoshopElementsEditor.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\PhotoshopElementsEditor.exe]"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\00,6d,00,70,00,73,00,00,00

    After PhotoshopElementsEditor.exe crashes, can you then make the .dmp file available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    More info on collecting user-mode dumps

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  2. Anonymous
    2014-01-01T19:26:21+00:00

    I had to finish a project today so I uninstalled/reinstalled the program.

    I am thinking that when I open a picture in picture viewer or something like that... then right click to edit in Adobe this is when the application fails, and then cannot recover, where I then need to reinstall the application.  But that's just a thought... thanks for looking into this.

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  3. Anonymous
    2014-01-01T19:24:57+00:00

    Photoshop: 

    Version=1

    EventType=APPCRASH

    EventTime=130326306595858324

    ReportType=2

    Consent=1

    UploadTime=130326306596828977

    ReportIdentifier=17299996-6f09-11e3-beae-f4b7e2f22690

    IntegratorReportIdentifier=17299995-6f09-11e3-beae-f4b7e2f22690

    WOW64=1

    NsAppName=PhotoshopElementsEditor.exe

    Response.BucketId=3d2278101d2d5082dc0c631bf14b8780

    Response.BucketTable=1

    Response.LegacyBucketId=-384310830

    Response.type=4

    Sig[0].Name=Application Name

    Sig[0].Value=PhotoshopElementsEditor.exe

    Sig[1].Name=Application Version

    Sig[1].Value=11.0.0.0

    Sig[2].Name=Application Timestamp

    Sig[2].Value=505d12ab

    Sig[3].Name=Fault Module Name

    Sig[3].Value=KERNELBASE.dll

    Sig[4].Name=Fault Module Version

    Sig[4].Value=6.3.9600.16408

    Sig[5].Name=Fault Module Timestamp

    Sig[5].Value=523d4548

    Sig[6].Name=Exception Code

    Sig[6].Value=e06d7363

    Sig[7].Name=Exception Offset

    Sig[7].Value=00012eec

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=6.3.9600.2.0.0.768.101

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=4105

    DynamicSig[22].Name=Additional Information 1

    DynamicSig[22].Value=5861

    DynamicSig[23].Name=Additional Information 2

    DynamicSig[23].Value=5861822e1919d7c014bbb064c64908b2

    DynamicSig[24].Name=Additional Information 3

    DynamicSig[24].Value=01d7

    DynamicSig[25].Name=Additional Information 4

    DynamicSig[25].Value=01d7340064827245f2249cd1f1a7c264

    UI[2]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

    UI[3]=Adobe Photoshop Elements 11 has stopped working

    UI[4]=Windows can check online for a solution to the problem.

    UI[5]=Check online for a solution and close the program

    UI[6]=Check online for a solution later and close the program

    UI[7]=Close the program

    LoadedModule[0]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

    LoadedModule[2]=C:\WINDOWS\SYSTEM32\KERNEL32.DLL

    LoadedModule[3]=C:\WINDOWS\SYSTEM32\KERNELBASE.dll

    LoadedModule[4]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.16384_none_dadf89385bc5c7d7\gdiplus.dll

    LoadedModule[5]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_5094ca96bcb6b2bb\MSVCP90.dll

    LoadedModule[6]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_5094ca96bcb6b2bb\MSVCR90.dll

    LoadedModule[7]=C:\WINDOWS\SYSTEM32\OPENGL32.dll

    LoadedModule[8]=C:\WINDOWS\SYSTEM32\WS2_32.dll

    LoadedModule[9]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\FaceDetector.dll

    LoadedModule[10]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\ScCore.dll

    LoadedModule[11]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\ExtendScript.dll

    LoadedModule[12]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

    LoadedModule[13]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

    LoadedModule[14]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\platform.dll

    LoadedModule[15]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\cg.dll

    LoadedModule[16]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\cgGL.dll

    LoadedModule[17]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\adbeape.dll

    LoadedModule[18]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\AdobeOwl.dll

    LoadedModule[19]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\AdobeOwlCanvas.dll

    LoadedModule[20]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\ahclient.dll

    LoadedModule[21]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\libfftw3-3.dll

    LoadedModule[22]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\libfftw3f-3.dll

    LoadedModule[23]=C:\WINDOWS\SYSTEM32\RPCRT4.dll

    LoadedModule[24]=C:\WINDOWS\SYSTEM32\MPR.dll

    LoadedModule[25]=C:\WINDOWS\SYSTEM32\msvcrt.dll

    LoadedModule[26]=C:\WINDOWS\SYSTEM32\combase.dll

    LoadedModule[27]=C:\WINDOWS\SYSTEM32\USER32.dll

    LoadedModule[28]=C:\WINDOWS\SYSTEM32\GDI32.dll

    LoadedModule[29]=C:\WINDOWS\SYSTEM32\ADVAPI32.dll

    LoadedModule[30]=C:\WINDOWS\SYSTEM32\GLU32.dll

    LoadedModule[31]=C:\WINDOWS\SYSTEM32\DDRAW.dll

    LoadedModule[32]=C:\WINDOWS\SYSTEM32\NSI.dll

    LoadedModule[33]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\tbb.dll

    LoadedModule[34]=C:\WINDOWS\SYSTEM32\SHELL32.dll

    LoadedModule[35]=C:\WINDOWS\SYSTEM32\ole32.dll

    LoadedModule[36]=C:\WINDOWS\SYSTEM32\netutils.dll

    LoadedModule[37]=C:\WINDOWS\SYSTEM32\srvcli.dll

    LoadedModule[38]=C:\WINDOWS\SYSTEM32\wkscli.dll

    LoadedModule[39]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll

    LoadedModule[40]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\MSVCP100.dll

    LoadedModule[41]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\MSVCR100.dll

    LoadedModule[42]=C:\WINDOWS\SYSTEM32\WININET.dll

    LoadedModule[43]=C:\WINDOWS\SYSTEM32\SHLWAPI.dll

    LoadedModule[44]=C:\WINDOWS\SYSTEM32\OLEAUT32.dll

    LoadedModule[45]=C:\WINDOWS\SYSTEM32\SspiCli.dll

    LoadedModule[46]=C:\WINDOWS\SYSTEM32\sechost.dll

    LoadedModule[47]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll

    LoadedModule[48]=C:\WINDOWS\SYSTEM32\iertutil.dll

    LoadedModule[49]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

    LoadedModule[50]=C:\WINDOWS\SYSTEM32\SAMCLI.DLL

    LoadedModule[51]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll

    LoadedModule[52]=C:\WINDOWS\system32\IMM32.DLL

    LoadedModule[53]=C:\WINDOWS\SYSTEM32\MSCTF.dll

    LoadedModule[54]=C:\WINDOWS\SYSTEM32\SHCORE.dll

    LoadedModule[55]=C:\WINDOWS\SYSTEM32\SETUPAPI.dll

    LoadedModule[56]=C:\WINDOWS\SYSTEM32\CFGMGR32.dll

    LoadedModule[57]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll

    LoadedModule[58]=C:\WINDOWS\system32\uxtheme.dll

    LoadedModule[59]=c:\PROGRA~2\mcafee\SITEAD~1\saHook.dll

    LoadedModule[60]=C:\WINDOWS\SYSTEM32\VERSION.dll

    LoadedModule[61]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

    LoadedModule[62]=C:\WINDOWS\SYSTEM32\profapi.dll

    LoadedModule[63]=C:\WINDOWS\SYSTEM32\WINMM.dll

    LoadedModule[64]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

    LoadedModule[65]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll

    LoadedModule[66]=C:\WINDOWS\SYSTEM32\dnssd.dll

    LoadedModule[67]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\AdobeLinguistic.dll

    LoadedModule[68]=C:\WINDOWS\SYSTEM32\PSAPI.DLL

    LoadedModule[69]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_a9f4965301334e09\Comctl32.dll

    LoadedModule[70]=C:\WINDOWS\SYSTEM32\STI.DLL

    LoadedModule[71]=C:\WINDOWS\SYSTEM32\clbcatq.dll

    LoadedModule[72]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

    LoadedModule[73]=C:\WINDOWS\system32\rsaenh.dll

    LoadedModule[74]=C:\WINDOWS\SYSTEM32\bcrypt.dll

    LoadedModule[75]=C:\WINDOWS\SYSTEM32\wiatrace.dll

    LoadedModule[76]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\Photoshop.dll

    LoadedModule[77]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\PSViews.dll

    LoadedModule[78]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\PSArt.dll

    LoadedModule[79]=C:\WINDOWS\system32\dwmapi.dll

    LoadedModule[80]=C:\WINDOWS\system32\c_g18030.dll

    LoadedModule[81]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\amtlib.dll

    LoadedModule[82]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\amtservices.dll

    LoadedModule[83]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

    LoadedModule[84]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

    LoadedModule[85]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

    LoadedModule[86]=C:\WINDOWS\SYSTEM32\DWrite.dll

    LoadedModule[87]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\adobe_caps.dll

    LoadedModule[88]=C:\WINDOWS\SYSTEM32\ntmarta.dll

    LoadedModule[89]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\asneu.dll

    LoadedModule[90]=C:\WINDOWS\system32\wbem\wbemprox.dll

    LoadedModule[91]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

    LoadedModule[92]=C:\WINDOWS\system32\wbem\wbemsvc.dll

    LoadedModule[93]=C:\WINDOWS\system32\wbem\fastprox.dll

    LoadedModule[94]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

    LoadedModule[95]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\AdobePIP.dll

    LoadedModule[96]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\LogSession.dll

    LoadedModule[97]=C:\WINDOWS\system32\D3D9.DLL

    LoadedModule[98]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\updaternotifications.dll

    LoadedModule[99]=C:\Program Files (x86)\Common Files\Adobe\APE\3.101\adbeapecore.dll

    LoadedModule[100]=C:\Windows\SYSTEM32\taskschd.dll

    LoadedModule[101]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\Required\Plug-Ins\Extensions\FastCore.8BX

    LoadedModule[102]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\Required\Plug-Ins\Extensions\MMXCore.8BX

    LoadedModule[103]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\Required\Plug-Ins\Extensions\MultiProcessor Support.8BX

    LoadedModule[104]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\PLUGIN.dll

    LoadedModule[105]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\Required\Plug-Ins\ADM\ADMPlugin.apl

    LoadedModule[106]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\AdobeXMP.dll

    LoadedModule[107]=C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 11\File Formats\Camera Raw.8bi

    LoadedModule[108]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\dvaadameve.dll

    LoadedModule[109]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\boost_threads.dll

    LoadedModule[110]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\dvacore.dll

    LoadedModule[111]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\dvaui.dll

    LoadedModule[112]=C:\WINDOWS\SYSTEM32\COMDLG32.dll

    LoadedModule[113]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\BIB.dll

    LoadedModule[114]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\BIBUtils.dll

    LoadedModule[115]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\ACE.dll

    LoadedModule[116]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\AGM.dll

    LoadedModule[117]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\CoolType.dll

    LoadedModule[118]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\AXE8SharedExpat.dll

    LoadedModule[119]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\AXEDOMCore.dll

    LoadedModule[120]=C:\WINDOWS\SYSTEM32\mscms.dll

    LoadedModule[121]=C:\WINDOWS\SYSTEM32\USERENV.dll

    LoadedModule[122]=C:\WINDOWS\SYSTEM32\icm32.dll

    LoadedModule[123]=C:\Windows\SYSTEM32\msxml6.dll

    LoadedModule[124]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

    LoadedModule[125]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll

    LoadedModule[126]=C:\WINDOWS\SYSTEM32\WINSTA.dll

    LoadedModule[127]=C:\Program Files (x86)\Common Files\Adobe\APE\3.101\AdobeSWFL.dll

    LoadedModule[128]=C:\WINDOWS\SYSTEM32\OLEACC.dll

    LoadedModule[129]=C:\WINDOWS\SYSTEM32\CRYPT32.dll

    LoadedModule[130]=C:\WINDOWS\SYSTEM32\msi.dll

    LoadedModule[131]=C:\WINDOWS\SYSTEM32\urlmon.dll

    LoadedModule[132]=C:\WINDOWS\SYSTEM32\DSOUND.dll

    LoadedModule[133]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

    LoadedModule[134]=C:\WINDOWS\SYSTEM32\MSASN1.dll

    LoadedModule[135]=C:\WINDOWS\SYSTEM32\POWRPROF.dll

    LoadedModule[136]=C:\WINDOWS\SYSTEM32\dbghelp.dll

    LoadedModule[137]=C:\WINDOWS\system32\mlang.dll

    LoadedModule[138]=C:\WINDOWS\SYSTEM32\Secur32.dll

    LoadedModule[139]=C:\WINDOWS\SYSTEM32\schannel.dll

    State[0].Key=Transport.DoneStage1

    State[0].Value=1

    FriendlyEventName=Stopped working

    ConsentKey=APPCRASH

    AppName=Adobe Photoshop Elements 11

    AppPath=C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

    NsPartner=windows

    NsGroup=windows8

    ApplicationIdentity=A7859AF55DB799DC369CD0A5B7AA13A1

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  4. Anonymous
    2014-01-01T19:24:27+00:00

    EXPLORER

    Version=1

    EventType=APPCRASH

    EventTime=130287446115939074

    ReportType=2

    Consent=1

    UploadTime=130287457192983647

    ReportIdentifier=2e0f92f6-4bb1-11e3-8250-f4b7e2f22690

    IntegratorReportIdentifier=2e0f92f5-4bb1-11e3-8250-f4b7e2f22690

    NsAppName=iexplore.exe

    Response.BucketId=ad6bce384a7d7bb50e75ce618121fcbb

    Response.BucketTable=4

    Response.LegacyBucketId=132687753

    Response.type=4

    Sig[0].Name=Application Name

    Sig[0].Value=iexplore.exe

    Sig[1].Name=Application Version

    Sig[1].Value=11.0.9600.16384

    Sig[2].Name=Application Timestamp

    Sig[2].Value=5215d145

    Sig[3].Name=Fault Module Name

    Sig[3].Value=IEFRAME.dll

    Sig[4].Name=Fault Module Version

    Sig[4].Value=11.0.9600.16412

    Sig[5].Name=Fault Module Timestamp

    Sig[5].Value=5243e8ac

    Sig[6].Name=Exception Code

    Sig[6].Value=c0000005

    Sig[7].Name=Exception Offset

    Sig[7].Value=0000000000388cba

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=6.3.9600.2.0.0.768.101

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=4105

    DynamicSig[22].Name=Additional Information 1

    DynamicSig[22].Value=9fd4

    DynamicSig[23].Name=Additional Information 2

    DynamicSig[23].Value=9fd45fe88099f2ff29a2351c71cf4410

    DynamicSig[24].Name=Additional Information 3

    DynamicSig[24].Value=0311

    DynamicSig[25].Name=Additional Information 4

    DynamicSig[25].Value=0311486b7e743bd0463d74e51bfd77d0

    UI[2]=C:\Program Files\Internet Explorer\iexplore.exe

    LoadedModule[0]=C:\Program Files\Internet Explorer\iexplore.exe

    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

    LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL

    LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll

    LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll

    LoadedModule[5]=c:\program files (x86)\trusteer\rapport\bin\x64\rooksbas_x64.dll

    LoadedModule[6]=C:\WINDOWS\system32\USER32.dll

    LoadedModule[7]=C:\WINDOWS\system32\msvcrt.dll

    LoadedModule[8]=C:\WINDOWS\SYSTEM32\shcore.dll

    LoadedModule[9]=C:\WINDOWS\SYSTEM32\iertutil.dll

    LoadedModule[10]=C:\WINDOWS\SYSTEM32\VERSION.dll

    LoadedModule[11]=C:\WINDOWS\system32\SHLWAPI.dll

    LoadedModule[12]=C:\WINDOWS\system32\PSAPI.DLL

    LoadedModule[13]=C:\WINDOWS\system32\ADVAPI32.dll

    LoadedModule[14]=C:\WINDOWS\system32\GDI32.dll

    LoadedModule[15]=C:\WINDOWS\system32\SHELL32.dll

    LoadedModule[16]=C:\WINDOWS\system32\WINTRUST.dll

    LoadedModule[17]=C:\WINDOWS\system32\CRYPT32.dll

    LoadedModule[18]=C:\WINDOWS\SYSTEM32\combase.dll

    LoadedModule[19]=C:\WINDOWS\SYSTEM32\sechost.dll

    LoadedModule[20]=C:\WINDOWS\system32\RPCRT4.dll

    LoadedModule[21]=C:\WINDOWS\system32\MSASN1.dll

    LoadedModule[22]=C:\WINDOWS\system32\IMM32.DLL

    LoadedModule[23]=C:\WINDOWS\system32\MSCTF.dll

    LoadedModule[24]=c:\program files (x86)\trusteer\rapport\bin\x64\rookscom_x64.dll

    LoadedModule[25]=c:\program files (x86)\trusteer\rapport\bin\x64\MSVCP80.dll

    LoadedModule[26]=c:\program files (x86)\trusteer\rapport\bin\x64\MSVCR80.dll

    LoadedModule[27]=c:\program files (x86)\trusteer\rapport\bin\x64\rooksdol_x64.dll

    LoadedModule[28]=C:\WINDOWS\SYSTEM32\ntmarta.dll

    LoadedModule[29]=C:\ProgramData\Trusteer\Rapport\store\exts\RapportGP\baseline\x64\RapportGP_x64.DLL

    LoadedModule[30]=C:\WINDOWS\system32\ole32.dll

    LoadedModule[31]=C:\WINDOWS\system32\OLEAUT32.dll

    LoadedModule[32]=C:\ProgramData\Trusteer\Rapport\store\exts\RapportGP\baseline\x64\MSVCP80.dll

    LoadedModule[33]=C:\ProgramData\Trusteer\Rapport\store\exts\RapportGP\baseline\x64\MSVCR80.dll

    LoadedModule[34]=c:\program files (x86)\trusteer\rapport\bin\x64\RapportUtil_x64.dll

    LoadedModule[35]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.16384_none_9332526147499ed1\gdiplus.dll

    LoadedModule[36]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll

    LoadedModule[37]=C:\WINDOWS\system32\WS2_32.dll

    LoadedModule[38]=c:\program files (x86)\trusteer\rapport\bin\x64\trf_x64.dll

    LoadedModule[39]=C:\WINDOWS\SYSTEM32\Secur32.dll

    LoadedModule[40]=C:\WINDOWS\system32\NSI.dll

    LoadedModule[41]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL

    LoadedModule[42]=C:\WINDOWS\SYSTEM32\dbghelp.dll

    LoadedModule[43]=C:\WINDOWS\SYSTEM32\IEFRAME.dll

    LoadedModule[44]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\comctl32.dll

    LoadedModule[45]=C:\Program Files\Internet Explorer\IEShims.dll

    LoadedModule[46]=C:\WINDOWS\system32\comdlg32.dll

    LoadedModule[47]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll

    LoadedModule[48]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

    LoadedModule[49]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll

    LoadedModule[50]=C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportKoan_x64.DLL

    LoadedModule[51]=C:\Program Files (x86)\Trusteer\Rapport\bin\x64\ATL80.DLL

    LoadedModule[52]=C:\WINDOWS\SYSTEM32\OLEACC.dll

    LoadedModule[53]=C:\WINDOWS\SYSTEM32\WININET.dll

    LoadedModule[54]=C:\WINDOWS\SYSTEM32\urlmon.dll

    LoadedModule[55]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

    LoadedModule[56]=C:\WINDOWS\system32\rsaenh.dll

    LoadedModule[57]=C:\WINDOWS\SYSTEM32\bcrypt.dll

    LoadedModule[58]=C:\ProgramData\Trusteer\Rapport\store\exts\KoanLight\baseline\x64\KoanLight_x64.dll

    LoadedModule[59]=C:\ProgramData\Trusteer\Rapport\store\exts\KoanLight\baseline\x64\MSVCP80.dll

    LoadedModule[60]=C:\ProgramData\Trusteer\Rapport\store\exts\KoanLight\baseline\x64\MSVCR80.dll

    LoadedModule[61]=C:\ProgramData\Trusteer\Rapport\store\exts\KoanLight\baseline\x64\ATL80.DLL

    LoadedModule[62]=C:\WINDOWS\system32\jscript.dll

    LoadedModule[63]=C:\WINDOWS\system32\uxtheme.dll

    LoadedModule[64]=c:\PROGRA~2\mcafee\SITEAD~1\x64\saHook.dll

    LoadedModule[65]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll

    LoadedModule[66]=C:\WINDOWS\system32\dwmapi.dll

    LoadedModule[67]=C:\WINDOWS\SYSTEM32\profapi.dll

    LoadedModule[68]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

    LoadedModule[69]=C:\WINDOWS\SYSTEM32\winhttp.dll

    LoadedModule[70]=C:\WINDOWS\system32\mswsock.dll

    LoadedModule[71]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

    LoadedModule[72]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

    LoadedModule[73]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

    LoadedModule[74]=C:\Program Files\Bonjour\mdnsNSP.dll

    LoadedModule[75]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

    LoadedModule[76]=C:\WINDOWS\SYSTEM32\clbcatq.dll

    LoadedModule[77]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

    LoadedModule[78]=C:\Windows\System32\rasadhlp.dll

    LoadedModule[79]=C:\Program Files\Internet Explorer\ieproxy.dll

    LoadedModule[80]=C:\Windows\System32\WinTypes.dll

    LoadedModule[81]=C:\Windows\System32\actxprxy.dll

    LoadedModule[82]=C:\WINDOWS\SYSTEM32\mrmcorer.dll

    LoadedModule[83]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll

    LoadedModule[84]=C:\WINDOWS\SYSTEM32\windows.ui.dll

    LoadedModule[85]=C:\WINDOWS\SYSTEM32\NInput.dll

    LoadedModule[86]=C:\WINDOWS\SYSTEM32\IEUI.dll

    LoadedModule[87]=C:\WINDOWS\system32\SettingSyncCore.dll

    LoadedModule[88]=C:\WINDOWS\SYSTEM32\powrprof.dll

    LoadedModule[89]=C:\WINDOWS\system32\USERENV.dll

    LoadedModule[90]=C:\WINDOWS\SYSTEM32\settingsyncpolicy.dll

    LoadedModule[91]=C:\WINDOWS\System32\IDStore.dll

    LoadedModule[92]=C:\WINDOWS\System32\SAMLIB.dll

    LoadedModule[93]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

    LoadedModule[94]=C:\WINDOWS\system32\mssprxy.dll

    LoadedModule[95]=C:\Windows\System32\twinapi.dll

    LoadedModule[96]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

    LoadedModule[97]=C:\WINDOWS\SYSTEM32\dxgi.dll

    LoadedModule[98]=C:\WINDOWS\SYSTEM32\d3d11.dll

    LoadedModule[99]=C:\WINDOWS\SYSTEM32\d3d10warp.dll

    LoadedModule[100]=C:\WINDOWS\SYSTEM32\dcomp.dll

    LoadedModule[101]=C:\WINDOWS\system32\dwrite.dll

    LoadedModule[102]=C:\WINDOWS\SYSTEM32\MsftEdit.dll

    LoadedModule[103]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

    LoadedModule[104]=C:\Windows\System32\Windows.Globalization.dll

    LoadedModule[105]=C:\WINDOWS\SYSTEM32\globinputhost.dll

    LoadedModule[106]=C:\WINDOWS\system32\windowscodecs.dll

    LoadedModule[107]=C:\WINDOWS\System32\UIAnimation.dll

    LoadedModule[108]=C:\Windows\System32\uiautomationcore.dll

    LoadedModule[109]=C:\WINDOWS\SYSTEM32\sxs.dll

    LoadedModule[110]=C:\WINDOWS\SYSTEM32\Riched20.dll

    LoadedModule[111]=C:\WINDOWS\SYSTEM32\USP10.dll

    LoadedModule[112]=C:\WINDOWS\SYSTEM32\msls31.dll

    LoadedModule[113]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.16384_none_34a8918f959016ea\comctl32.dll

    LoadedModule[114]=C:\WINDOWS\system32\SETUPAPI.dll

    LoadedModule[115]=C:\WINDOWS\system32\CFGMGR32.dll

    LoadedModule[116]=C:\WINDOWS\SYSTEM32\MLANG.dll

    LoadedModule[117]=C:\WINDOWS\system32\ntshrui.dll

    LoadedModule[118]=C:\WINDOWS\system32\srvcli.dll

    LoadedModule[119]=C:\WINDOWS\SYSTEM32\cscapi.dll

    LoadedModule[120]=C:\WINDOWS\system32\netutils.dll

    LoadedModule[121]=C:\Windows\System32\Windows.Graphics.dll

    LoadedModule[122]=C:\WINDOWS\SYSTEM32\profext.dll

    LoadedModule[123]=C:\WINDOWS\system32\twinui.dll

    LoadedModule[124]=C:\WINDOWS\system32\XmlLite.dll

    LoadedModule[125]=C:\WINDOWS\system32\Windows.UI.Immersive.dll

    LoadedModule[126]=C:\WINDOWS\system32\DUI70.dll

    LoadedModule[127]=C:\WINDOWS\SYSTEM32\DPAPI.dll

    LoadedModule[128]=C:\Windows\System32\msfeeds.dll

    LoadedModule[129]=C:\Windows\System32\elscore.dll

    LoadedModule[130]=C:\Windows\System32\msxml6.dll

    LoadedModule[131]=C:\Windows\System32\msfeedsbs.dll

    LoadedModule[132]=C:\Windows\System32\taskschd.dll

    LoadedModule[133]=C:\WINDOWS\System32\msxml3.dll

    LoadedModule[134]=C:\WINDOWS\system32\napinsp.dll

    LoadedModule[135]=C:\WINDOWS\system32\pnrpnsp.dll

    LoadedModule[136]=C:\WINDOWS\system32\NLAapi.dll

    LoadedModule[137]=C:\WINDOWS\System32\winrnr.dll

    LoadedModule[138]=C:\WINDOWS\system32\wshbth.dll

    LoadedModule[139]=C:\WINDOWS\SYSTEM32\NDFAPI.DLL

    LoadedModule[140]=C:\WINDOWS\SYSTEM32\wdi.dll

    LoadedModule[141]=C:\WINDOWS\System32\netprofm.dll

    LoadedModule[142]=C:\WINDOWS\System32\npmproxy.dll

    State[0].Key=Transport.DoneStage1

    State[0].Value=1

    FriendlyEventName=Stopped working

    ConsentKey=APPCRASH

    AppName=Internet Explorer

    AppPath=C:\Program Files\Internet Explorer\iexplore.exe

    NsPartner=windows

    NsGroup=windows8

    ApplicationIdentity=BEF35D43912B2EF954CEBA6946C70EB9

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  5. Anonymous
    2014-01-01T18:50:13+00:00

    The faulting modules KERNELBASE.dll and jscript9.dll are components of Windows.

    However another, possibly third party, module may actually be causing the crashes.

    It may help to see what modules are loading during the crash.

    Can you download and run the following application (AppCrashView):

    http://www.nirsoft.net/utils/app\_crash\_view.html

    Click on one of the recent iexplore.exe errors.

    Can you copy and paste the information that appears in the lower window that has loaded modules.

    Do the same for a PhotoshopElementsEditor.exe error.

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