Hi,
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Follow these steps and check if this helps.
- Insert a blank recordable DVD into the DVD drive. When you insert a blank DVD into the drive, Windows automatically prompts you with some options.
- Select "Burn files to disc”. Another dialogue box appears with the two types of format options.
- Type a name for the DVD disk in the section labelled "Burn a disc”. Use a friendly name for the DVD. This is the label for the drive that will show when you insert it into the computer.
- Click the "Show formatting option”. This opens the list of format options. Choose the type of format you want for the DVD. If you use only Windows, the most convenient type to choose is the live file system. Click the "Next" button. Windows formats the DVD at this point.
- Test the disc by dragging and dropping a file to the DVD. You are now able to save files to the disk.
Reply with the status of the issue and we will be glad to offer our assistance.