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Unable to launch Explorer.exe and Command Prompt

Anonymous
2014-02-28T03:39:18+00:00

Windows 8.1, cannot launch explorer.exe or command prompt.  Can get around slightly by launching control panel and browsing to directories but am stuck.  Any assistance is much appreciated.  Laptop is only a month old and have minimal programs installed (Avast, Office 2013, HR Block Tax Cut and iTunes)

Faulting application name: explorer.exe, version: 6.3.9600.16441, time stamp: 0x5265dec8

Faulting module name: KERNELBASE.dll, version: 6.3.9600.16496, time stamp: 0x52b3f283

Exception code: 0xc06d007e

Fault offset: 0x0000000000005a88

Faulting process id: 0x1278

Faulting application start time: 0x01cf342fb012cd13

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: 4ec63fed-a025-11e3-8262-00c2c617b677

Faulting package full name: 

Faulting package-relative application ID: 

Fault bucket 85906392470, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: explorer.exe

P2: 6.3.9600.16441

P3: 5265dec8

P4: KERNELBASE.dll

P5: 6.3.9600.16496

P6: 52b3f283

P7: c06d007e

P8: 0000000000005a88

P9: 

P10:

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2014-02-28T23:29:42+00:00

    Hi Deb,

    1. Were there any changes made on the computer prior to the issue?
    2. Do you have Autodesk Inventor installed on the computer?

    This issue might occur due to third party programs installed on the computer. Follow these methods to troubleshoot the issue:

    Method 1:

    Step 1:

    I would suggest you to restart the computer in **safe mode** wherein the computer starts with basic drivers and no third party programs. It helps us check if the issue persists with basic drivers too.

    Step 2:

    If the issue doesn’t occur in Safe mode, you may try to restart the computer in a **clean boot** mode to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts.

    Note: After troubleshooting, refer to the section “How to reset the computer to start normally after clean boot troubleshooting” to return the computer to a Normal startup mode.

    Method 2:

    Run a System File Checker (SFC) scan and check if that helps. Refer the following steps to run SFC scan:

    1. Swipe in from the right edge of the screen, and then tap Search.

    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

    1. Enter “CMD” without quotes in the search box, tap or click Apps
    2. Touch and hold the Command prompt tile in the search results. Then drag your finger down until the tile is outlined by a solid line. Once it happens release your finger from the screen.
    3. Tap or Click Run as administrator.
    4. In the command prompt type “sfc /scannow” without quotes and press Enter.

    Let us know the results. If you have any further issues on the computer, please post your question related to Windows and we will be happy to help you.

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  2. Anonymous
    2014-03-22T16:09:23+00:00

    Hi,

    Thank you for the reply.

    I would suggest you to check this issue if you have another account or else create a new user account and then check if you face this issue. Follow the steps given below to create a new account.

    Creating a user account:

    http://windows.microsoft.com/en-gb/windows/create-user-account#create-user-account=windows-8

    Write to us with the status of the issue. We will help futher.

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  3. Anonymous
    2014-03-01T01:45:40+00:00
    1.  I had installed TaxBlock (which I have since uninstalled), Avast antivirus, iTunes and Office 2013.
    2.  I do believe I have Autodesk installed.

    For your suggestions:

    Method 1:  Safe mode, file explorer worked however it did not work in clean boot mode

    Method 2:  Since I am unable to launch a command prompt with the current issue I booted in safe mode to command prompt and ran the sfc /scannow without any issues found.

    So I am still unable to launch file explorer and need further assistance to get this fixed.

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