Win7 Blue screen

Question

Win7 Blue screen

Anonymous

The computer was able to boot to the desktop, but within few minutes the blue screen happened and the computer was restarted . After restarting to the dekstop, the computer was running normal till its shutdown. Sometimes it happened every few days, sometimes it happened every day. The operation system is Windows sp1.

The bugcheck analysis details are as follows with the Windbg tool:

BugCheck 7F, {8, 801e9000, 0, 0}

*** ERROR: Symbol file could not be found. Defaulted to export symbols for igdkmd32.sys -

*** ERROR: Symbol file could not be found. Defaulted to export symbols for spsys.sys -

*** ERROR: Module load completed but symbols could not be loaded for spldr.sys

PEB is paged out (Peb.Ldr = 7ffdf00c). Type ".hh dbgerr001" for details

Probably caused by : igdkmd32.sys ( igdkmd32!hybDriverEntry+646e7 )

UNEXPECTED_KERNEL_MODE_TRAP (7f)

This means a trap occurred in kernel mode, and it's a trap of a kind

that the kernel isn't allowed to have/catch (bound trap) or that

is always instant death (double fault). The first number in the

bugcheck params is the number of the trap (8 = double fault, etc)

Consult an Intel x86 family manual to learn more about what these

traps are. Here is a *portion* of those codes:

If kv shows a taskGate

use .tss on the part before the colon, then kv.

Else if kv shows a trapframe

use .trap on that value

Else

.trap on the appropriate frame will show where the trap was taken

(on x86, this will be the ebp that goes with the procedure KiTrap)

Endif

kb will then show the corrected stack.

Arguments:

Arg1: 00000008, EXCEPTION_DOUBLE_FAULT

Arg2: 801e9000

Arg3: 00000000

Arg4: 00000000

Debugging Details:

PEB is paged out (Peb.Ldr = 7ffdf00c). Type ".hh dbgerr001" for details

BUGCHECK_STR: 0x7f_8

TSS: 00000028 -- (.tss 0x28)

eax=00000004 ebx=b85d9244 ecx=00070180 edx=89efd000 esi=89efd000 edi=00070180

eip=996db2d7 esp=b85d9000 ebp=b85d9134 iopl=0 nv up ei pl nz na po nc

cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202

igdkmd32!hybDriverEntry+0x646e7:

996db2d7 e874080000 call igdkmd32!hybDriverEntry+0x64f60 (996dbb50)

Resetting default scope

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: sppsvc.exe

CURRENT_IRQL: 9

LAST_CONTROL_TRANSFER: from 996778bc to 996db2d7

STACK_TEXT:

WARNING: Stack unwind information not available. Following frames may be wrong.

b85d9134 996778bc 89efd000 00070180 b85d914c igdkmd32!hybDriverEntry+0x646e7

b85d9150 997a9eab 89efd000 00070180 8b8a1008 igdkmd32!hybDriverEntry+0xccc

b85d9164 998410fc 8b8a1008 8b80b000 b85d91ac igdkmd32!hybDriverEntry+0x1332bb

b85d9174 99842461 8b8a1008 c0000001 b85d9244 igdkmd32!hybDriverEntry+0x1ca50c

b85d91ac 997ec52c 8b8a1008 b85d9244 8b803000 igdkmd32!hybDriverEntry+0x1cb871

b85d91c0 996596ca 8b80b000 b85d9244 89f026cc igdkmd32!hybDriverEntry+0x17593c

b85d9254 99722d48 89efd000 b85d9c80 89efd000 igdkmd32+0x2c6ca

b85d9cb0 9972337d 89efd000 00000000 b85d9d14 igdkmd32!hybDriverEntry+0xac158

b85d9cc0 996d4dbf 89efd000 b85d9d3c b85d9d70 igdkmd32!hybDriverEntry+0xac78d

b85d9d14 9964f263 89efd000 00000000 00000000 igdkmd32!hybDriverEntry+0x5e1cf

b85d9d74 9a20eb14 89efd000 00000000 b85d9d98 igdkmd32+0x22263

b85d9d84 844d1f9e 8b851a00 8a864220 00000000 dxgkrnl!DpiFdoMessageInterruptRoutine+0x17

b85d9d98 84481e1d 8b851a00 8a864220 b85d9dc4 nt!KiInterruptMessageDispatch+0x12

b85d9d98 c14fa700 8b851a00 8a864220 b85d9dc4 nt!KiInterruptDispatch+0x6d

b85d9e58 c14f93ec c14e5274 0000000e c14d5768 spsys!SPRevision+0x15690

b85d9f80 c14f932d c14e5274 c14d5768 b85da03c spsys!SPRevision+0x1437c

b85d9fa4 c14fa2a6 c14d5768 000000a3 b85da03c spsys!SPRevision+0x142bd

b85da004 c14fa35c 0003bc5d c14d5754 00000000 spsys!SPRevision+0x15236

b85da440 c14f9695 c14ce000 0003600e b85da600 spsys!SPRevision+0x152ec

b85da4a4 c14f9260 b85daa28 b85da600 b85da500 spsys!SPRevision+0x14625

b85da4b8 c150de46 b85da500 00000000 00000000 spsys!SPRevision+0x141f0

b85da4d0 c150c1cb b85da600 c150b3ee 00000000 spsys!SPRevision+0x28dd6

b85dbab8 8d5e1496 00e5f624 00000020 3503baac spsys!SPRevision+0x2715b

b85dbafc 8447ec1e 871a94d8 874ef768 874ef768 spldr+0x4496

b85dbb14 84672bf9 8766a610 874ef768 874ef7d8 nt!IofCallDriver+0x63

b85dbb34 84675de2 871a94d8 8766a610 00000000 nt!IopSynchronousServiceTail+0x1f8

b85dbbd0 846bc779 871a94d8 874ef768 00000000 nt!IopXxxControlFile+0x6aa

b85dbc04 844858c6 000001d8 00000000 00000000 nt!NtDeviceIoControlFile+0x2a

b85dbc04 771a70f4 000001d8 00000000 00000000 nt!KiSystemServicePostCall

00e5f55c 00000000 00000000 00000000 00000000 0x771a70f4

STACK_COMMAND: .tss 0x28 ; kb

FOLLOWUP_IP:

igdkmd32!hybDriverEntry+646e7

996db2d7 e874080000 call igdkmd32!hybDriverEntry+0x64f60 (996dbb50)

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: igdkmd32!hybDriverEntry+646e7

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: igdkmd32

IMAGE_NAME: igdkmd32.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 528399f9

FAILURE_BUCKET_ID: 0x7f_8_igdkmd32!hybDriverEntry+646e7

BUCKET_ID: 0x7f_8_igdkmd32!hybDriverEntry+646e7

Please help me to solve the problem.

yours sincerely

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1 answer

Answer 1

Hello,

Thank you for posting your question in Microsoft Community. We are glad to help you.

To help you suggest steps to resolve the issue, I would appreciate if you could answer the following questions:

Were there any changes made to your computer recently?

I would suggest you to disconnect all the external devices (except mouse and keyboard) plugged in to your computer, and try to check if the problem persists.

Method 1.

I would suggest you to boot your computer using Last Known Good Configuration. You can refer to the following article to do so.

Using Last Known Good Configuration

http://windows.microsoft.com/en-in/windows/using-last-known-good-configuration#1TC=windows-7

Method 2.

Try to perform a Hardware clean boot on your computer. You can refer to the following steps to perform a hardware clean boot.

a.Click on Start and in Start searchtype in "Device Manager".

b.In Device Manager, disable the items in Display Adapter, Floppy disk drive, Network Adapter, Modem and Sound, Video & Game Controllers.

c.Right click on each of the devices and select Disable.

I would like you to check now, if the issue persists or not. If the issue does not persist, I would suggest you to download the latest drivers for the Display Adapter, Floppy disk drive, Network Adapter, Modem and Sound, Video & Game Controllers from your computer manufacturer’s website. After downloading the latest drivers, you can may install these drivers and check if the issue still persists.

Method 3.

Disable all the security software temporarily installed on the computer

I would suggest you to disable the third party anti-virus software and firewall that you have installed on your computer. Here are the links which say how to do so.

Disable antivirus softwarehttp://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

Turn Windows Firewall on or offhttp://windows.microsoft.com/en-us/windows7/Turn-Windows-Firewall-on-or-off

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Additional Information: http://msdn.microsoft.com/en-us/library/windows/hardware/ff559244(v=vs.85).aspx

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

Thank you.

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Win7 Blue screen

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