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Dedicated video graphic memory is 0

Anonymous
2014-01-01T10:49:47+00:00

System Information

Time of this report: 12/31/2013, 12:25:52

       Machine name: RIZWANA

   Operating System: Windows 8 Enterprise 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

           Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

       System Model: HP EliteDesk 800 G1 TWR

               BIOS: L01 v02.18

          Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

             Memory: 16384MB RAM

Available OS Memory: 16296MB RAM

          Page File: 1576MB used, 15743MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

 System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.02.9200.16384 64bit Unicode

DxDiag Notes

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

          Input Tab: No problems found.

DirectX Debug Levels

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

Display Devices

          Card name: Intel(R) HD Graphics 4600

       Manufacturer: Intel Corporation

          Chip type: Intel(R) HD Graphics Family

           DAC type: Internal

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_18E4103C&REV_06

     Display Memory: 1792 MB

   Dedicated Memory: 0 MB

      Shared Memory: 1792 MB

       Current Mode: 1360 x 768 (32 bit) (60Hz)

       Monitor Name: HP 2311 Series LED Backlit LCD Monitor

      Monitor Model: HP 2311

         Monitor Id: HWP293B

        Native Mode: 1920 x 1080(p) (60.000Hz)

        Output Type: HD15

        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3345 (English)

     Driver Version: 10.18.10.3345

        DDI Version: 11.1

     Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

       Driver Model: WDDM 1.2

Graphics Preemption: DMA

 Compute Preemption: Thread

  Driver Attributes: Final Retail

   Driver Date/Size: 10/29/2013 03:06:32, 12151296 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B78E66-4752-11CF-9D7E-EE38BBC2C735}

          Vendor ID: 0x8086

          Device ID: 0x0412

          SubSys ID: 0x18E4103C

        Revision ID: 0x0006

 Driver Strong Name: oem29.inf:5f63e534dd898f5e:iHSWD_w8:10.18.10.3345:pci\ven_8086&dev_0412

     Rank Of Driver: 00E02001

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT 

   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

       D3D9 Overlay: Supported

            DXVA-HD: Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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11 answers

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  1. Anonymous
    2014-01-06T12:59:19+00:00

    Hi Rizwana,

    Dedicated memory is which provided by your graphic card itself. It is designed into your graphic card. It's fast and effective on your performance.

    Shared memory is a part of RAM shared with graphic card. but it's much slower than dedicated memory.

    The  total memory is total of shared memory and Dedicated Memory.

    In your case it is:

    1695 - 1631 = 64

    So you have 64mg dedicated memory.

    To check the memory allotment please refer these steps:

    1. Right-click on the Desktop and click Personalize.
    2. Click Display in the bottom left corner of the Window.
    3. Click the Change display settings on the left column.
    4. Click the Advanced settings link to view a windows similar to the below example. As can be seen in this example, you can view the total available memory to the graphics card as well as the dedicated memory. The dedicated memory is how much memory your video card has.

    Note:

    To increase the dedicated graphic memory you will have to buy new graphic card.

    Hope the information provided helps.

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  2. Anonymous
    2014-01-05T11:32:08+00:00

    Hi Rizwana,

    There are three different things of a 'Total available graphics memory'

    1. Dedicated graphics memory - RAM physically in the graphic card. Every graphic card has it. Built-in graphics solution don't have this.
    2. Dedicated system memory - RAM in your system but ONLY used by the graphics solution built-in to your system (It is not applicable if you have a separate graphic card).
    3. Shared system memory - RAM in you system that can by used by the graphic card or built-in graphic solution AND also used by your CPU.

    You could change the amount of shared memory, if the BIOS allows it. You cannot change the amount dedicated system memory If you don't have a built-in graphic solution.

    I would suggest that you download and install the Graphic drivers from the links provided below.

    Download the drivers mentioned below:

    AMD Graphics Driver for Integrated and/or discrete Graphics Solutions (Microsoft Windows 7/Windows 8/Windows 8.1) (International)  ![](http://h20565.www2.hp.com/resource3/hpsc/swd/images/ssm1.gif)

    Intel Graphics Driver (64-bit) (International

    NVIDIA 64-Bit Graphics Driver for Non-HDMI Graphics Cards (International

    Hope the information provided helps.

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  3. Anonymous
    2014-01-02T04:21:47+00:00

    HP didn't provide me any solution for that I've chat with them and mailed them no techincal solution now a days they 're treating their customers like Dell, they advertise allot after that ?????

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  4. Anonymous
    2014-01-02T04:09:10+00:00

    even I've cleared the CMOS, but result still the same Please kindly give me away to check my builtin adaptor ram I would be very thankful to you

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  5. Anonymous
    2014-01-01T21:25:56+00:00

    Hi Rizwana,

    Dedicated video graphic memory can be changes in BIOS. It is one of the BIOS feature.  I would suggest you to contact the computer manufacturer or refer the computer manual.

    http://www8.hp.com/uk/en/support.html

    Note: Modifying BIOS/complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

    You may also try updating the latest BIOS updates from the manufacturer’s website and check if it helps in changing video memory.

    Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

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