Teams room audio not available

Marika Särnblom 296 Reputation points
2021-03-14T17:12:04.65+00:00

Hi,

when I click Meet now from Teams Calender I cannot see room audio for som persons. It worked fine, and stopped work suddenly.
77456-teams.jpg

Microsoft Teams | Microsoft Teams for business | Other
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  1. Andrew Her 6 Reputation points
    2021-04-09T20:29:16.89+00:00

    Has anyone gotten an update on this?

    1 person found this answer helpful.
    0 comments No comments

  2. JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff
    2021-03-15T07:44:55.067+00:00

    @Marika Särnblom

    Does anyone else have the same issue in your organization?

    Can you detect your room system in Microsoft Teams client?

    In this case, we firstly recommend you check if you have the latest version of Microsoft Teams Room. You can refer to the latest release note from here:

    https://learn.microsoft.com/en-us/microsoftteams/rooms/rooms-release-note#microsoft-teams-rooms-feature-introduction-and-issue-resolution

    If you cannot detect the room system, please make sure you have enabled the meeting room for Microsoft Teams. For more details about how to enable it, you can learn it from:

    https://practical365.com/blog/what-you-need-to-know-about-microsoft-teams-room-systems/?sfw=pass1615793912

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    If the response is helpful, please click "Accept Answer" and upvote it.

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  3. Thomas Frederiksen 6 Reputation points
    2021-03-23T11:36:30.067+00:00

    We have the same problem in our organization. Teams can no longer detect Teams Rooms, it doesn't work for any users.
    Teams used to be able to discover all our rooms but now it just says no rooms could be found.
    80701-untitled.jpg

    Does anyone have any documentation on this being a general outage? Because i can't find any information about this and when we can expect it to be resolved.

    0 comments No comments

  4. Kolb, Pierre 1 Reputation point
    2021-03-24T09:26:50.053+00:00

    Same Here ! I'm opening a service request


  5. Andrew Her 6 Reputation points
    2021-03-24T12:06:01.057+00:00

    @JimmyYang-MSFT can you please provide some sort of documentation on this issue? We have clients that use MS-Teams rooms as well and are running into this issue. We would like to have some sort of document to provide them about this issue.

    0 comments No comments

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