10,967 questions
Has anyone gotten an update on this?
Teams room audio not available
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 40%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Marika Särnblom
296
Reputation points
Hi,
when I click Meet now from Teams Calender I cannot see room audio for som persons. It worked fine, and stopped work suddenly.
Microsoft Teams | Microsoft Teams for business | Other
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Andrew Her 6 Reputation points2021-03-19T19:20:22.967+00:00 We are also having this issue. I was told this is a global issue. Besides this post, I haven't been able to find any thing else on this issue. We have clients that use this function and now they can't. Please provide any documentation you may have.
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17 answers
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JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff2021-03-15T07:44:55.067+00:00 Does anyone else have the same issue in your organization?
Can you detect your room system in Microsoft Teams client?
In this case, we firstly recommend you check if you have the latest version of Microsoft Teams Room. You can refer to the latest release note from here:
If you cannot detect the room system, please make sure you have enabled the meeting room for Microsoft Teams. For more details about how to enable it, you can learn it from:
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
If the response is helpful, please click "Accept Answer" and upvote it.
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Marika Särnblom 296 Reputation points
2021-03-16T13:37:37.127+00:00 Hi, it works for the most users in the organization, only two users has this issue.
They have Microsoft Teams, version 1.4.00.4167 (64-bitars).If they invite the room when they create the meeting from Outlook it works. But when then start Meeting now från Teams client they cannot see any rooms in the Room audio list as the other can
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JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff
2021-03-22T01:33:08.897+00:00 Do you have the same issue if you schedule Teams meeting with calendar?
Have you tried to schedule Teams meeting in Teams web client?
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Marika Särnblom 296 Reputation points
2021-03-22T07:42:50.82+00:00 It's not the same problem if they invite the room in the Teams meeting, then it works. It has worked before to see the room audio when start the meeting
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JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff
2021-03-26T10:52:28.047+00:00 At present, we did not the valuable resolution about this issue. I will do more research about it and will inform you if there is any update.
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Thomas Frederiksen 6 Reputation points2021-03-23T11:36:30.067+00:00 We have the same problem in our organization. Teams can no longer detect Teams Rooms, it doesn't work for any users.
Teams used to be able to discover all our rooms but now it just says no rooms could be found.
Does anyone have any documentation on this being a general outage? Because i can't find any information about this and when we can expect it to be resolved.
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Kolb, Pierre 1 Reputation point2021-03-24T09:26:50.053+00:00 Same Here ! I'm opening a service request
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Thomas Frederiksen 6 Reputation points
2021-03-24T14:50:06.287+00:00 Please update us on any news on your service request.
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Andrew Her 6 Reputation points
2021-03-24T12:06:01.057+00:00 @JimmyYang-MSFT can you please provide some sort of documentation on this issue? We have clients that use MS-Teams rooms as well and are running into this issue. We would like to have some sort of document to provide them about this issue.