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WINDOWS EXPLORER STOPPED WORKING, Fault Module Name: jesterrun0.dll

Anonymous
2014-01-15T20:00:41+00:00

Original Title: WINDOWS EXPLORER STOPPED WORKING

Description

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: BEX

Application Name: explorer.exe

Application Version: 6.3.9600.16441

Application Timestamp: 5265d8f5

Fault Module Name: jesterrun0.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 2a425e19

Exception Offset: 0000d001

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.3.9600.2.0.0.768.100

Locale ID: 2057

Additional Information 1: 1de4

Additional Information 2: 1de46288fbd7c0dc399e53607fca05ff

Additional Information 3: a218

Additional Information 4: a21849a0bf22581f088be0f733bb8aae

Extra information about the problem

Bucket ID: 80ced7b0c892b5a30f81725bfdc3482c (-310868800)

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-01-16T13:30:16+00:00

    Hi Vyomgupta,

    Jesterrun0.dll is stopping/freezing the Windows Explorer.

    I would appreciate if you could answer the following questions:

    1. Have you made any recent changes to your computer?
    2. When exactly does the issue occur?

    To resolve this problem, try the following methods, in the order in which they are given.

    Method 1: Perform clean boot and check if it helps.

    Clean boot will help us identify which third party applications or startup items are causing the issue.

    To do this, follow steps from this link:

    http://support.microsoft.com/kb/929135

    Note: After checking the functionality in clean boot, follow the suggestions under “How to reset the computer to start normally after clean boot troubleshooting”.

    If the above method does not work, go to next method.

    Method 2: Perform a full scan using Microsoft Safety Scanner.

    Refer to this link:

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

    Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

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