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CD-ROM and emulated CD devices stopped working

Anonymous
2014-02-14T19:30:25+00:00

I was trying to clear up some errors in the Event Log, one of which related to Microsoft Security Essentials and I ended up uninstalling and reinstalling that. After a reboot my CD/DVD drives stopped working. I checked the BIOS setup, and they were recognized. I checked the Device Manager and found that my two CD/DVD drives had the yellow triangle, as did my two MagicDisc drives, a Western Digital DVD emulator that comes with an external disk drive and a DVD drive emulator with Roxio  Creator 2010. The specific error there was: "A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality. (Code 32)".  There were three cd-rom drivers listed, one of which was cdrom.sys

So I looked in the event log and found two errors:

The following boot-start or system-start driver(s) failed to load:

aqIPD7

Event ID: 7026

A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.

Event ID: 7009

So I read some suggestions and ended up running this Registry Fix:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}]

"UpperFilters"=-

"LowerFilters"=-

That not only didn't help, but it removed 2 of the three cd-rom drivers listed.

Earlier in the day, I ran Microsoft Fixit 50656 and it said it was creating a restore point, but apparently system restore was turned off for the drive, and there is no restore point to go back to. And of course, any media I might try to recover from can't be read with out a DVD drive, or an ISO emulator.

I'm sort of stuck.

PS: I ran sfc /scannow and it reported these as error:

2014-02-12 20:08:42, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

2014-02-12 20:08:42, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

2014-02-12 20:08:42, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

2014-02-12 20:08:42, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

2014-02-12 20:08:42, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

It said it couldn't fix them.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-02-14T23:24:00+00:00

    In the Device Manager can you right-click each of the non-working drives and select "Uninstall".

    Restart the computer and let Windows re-detect the drives.

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  1. Anonymous
    2014-02-15T13:04:06+00:00

    You're welcome. Thanks for the follow-up.

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  2. Anonymous
    2014-02-15T12:56:07+00:00

    Yes, if I had to guess, apIPD7 may be have been part of an automated testing tool bundled with the Delphi 7 development environment (AQTIME), software which is long replaced with a newer version. And I disabled the Roxio watcher. All the errors are gone for now.

    Thanks for all the suggestions.

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  3. Anonymous
    2014-02-15T00:37:24+00:00

    Glad to see you got the drives working.

    The startup errors are probably separate issues.

    Both of the errors can be ignored unless you are having other issues.

    The Roxio Hard Drive Watcher service might cause some slow downs - there is some discussion in the following link as you may want to consider disabling this and other Roxio services if experiencing issues:

    http://forums.support.roxio.com/topic/9397-what-is-roxwatch9/

    The aqIPD7 failed to load error would indicate the aqIPD7.sys driver was once installed on the system and has been removed.

    There is a left over registry entry trying to load the non-existent driver.

    You can ignore the error or if you want to remove the error see if the following registry key exists:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services*aqIPD7*

    Right-click on aqIPD7 and select "Delete".

    Create System Restore Point beforehand and the change will take effect the next time you restart the computer.

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  4. Anonymous
    2014-02-14T23:32:06+00:00

    That worked. For Magic Disc, I set the number of drives to Disable, and then back to 2.

    I am still getting the two startup errors, but that's apparently a separate issue.

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