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Installing Kindle App Error 0x80010002

Anonymous
2014-01-11T18:29:39+00:00

I recently updated to Windows 8.1 and everything was working fine.  Now, however, when I tried to install the Kindle app from the store, I repeatedly get the error message 0x80070002.  I've run the diagnostics and it says there have been changes to my security system, but I haven't made any.  I've tried the other fixes and nothing works.  Any suggestions?

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2014-01-12T08:02:05+00:00

    Hi Judith,

    1. Are you facing the issue only with Kindle app?
    2. Which diagnostics and other fixes did you try?
    3. What is the complete error message you are receiving?
    4. Do you have any third party anti-virus program installed?

    0x80070002 is a file not found error. This may happen if the apps not getting properly downloaded.

    Let’s try the following steps and check.

    Method 1:

    You may try to reset Windows app Store and check.

    Follow the steps to clear Windows Store cache memory:

    a. On the desktop screen, press Windows and R key to open run box.

    b. Type WSReset.exe and hit Enter.

    c. Restart the computer and check.

    Method 2:

    You may try the steps provided to run the app troubleshooter, perform Windows and app updates and sync the app licenses from the article and check:

    Troubleshoot problems with an app

    Method 3:

    You may also try running the Windows Updates and install all the available updates including the optional driver updates.

    Windows Update: Frequently Asked Questions

    Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

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