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5.1 or 7.1 surround outputs not working properly Microsoft Windows 8.1 Pro with Media Center

Anonymous
2014-01-03T22:38:02+00:00

Hello,

I cannot get the audio stream to play through the  surround sound channels - center or Sub Out from my audio card from any application although in the windows Sound settings I can click on a speaker and it plays the note to that channel.

My hardware is as follows:

Motherboard: ASUS

Model: P8Z77-V

Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz

Onboard Audio: Realtek

Audio Codec: ACL892

Audio Driver Version: 6.0.1.7023

Things I tried:

I went to the ASUS website and downloaded Realtek Audio Driver V6.0.1.7023 for Windows Win8.1 32bit & Win8.1 64bit.(WHQL):

http://support.asus.com/download.aspx?SLanguage=en&p=1&s=39&m=P8Z77-V&os=&hashedid=ABep6fu3PbH0d2BW

I ran the installation - it removed the previous driver, rebooted, loaded new driver, rebooted, results are the same.

Testing of each channel works fine from Realtek HD Audio Manager or using Windows Sound>Configure tool then clicking on the speaker.

Is there a fix for this?  How can I get the software to route the audio through those outputs?

Update:  I tried a non-windows media player (AVS) and the surround channels worked when the option was selected.  This means the issue is within the Microsoft applications.  I still cannot get surround to work with Window Media Player or Windows Media Center.  I have tried going through the sound setup in WMC but even when 5.1 or 7.1 is selected the channels output nothing.  I played the same music file in all programs.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-01-09T05:30:51+00:00

    Here are the codecs I have installed.  

    They seem to be in order and complete.  Do you see any missing?

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  2. Anonymous
    2014-01-04T18:25:29+00:00

    I have tried turning off, rebooting, turning on, rebooting those windows features.  

    There is still no surround channel sound from WMC or WMP but still works fine with 3rd party software player.

    When I click on the Sub channel or surround channels in the MS Sound>Config Speaker Setup it does produce the sound however Windows Media programs are not using the Sub channel or any other surround channel.  Just the Stereo L/R channels are working.

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  3. Anonymous
    2014-01-06T08:38:37+00:00

    Hi,

    Try this and check.

    • Go to the Control Panel
    • Find the Speakers Icon
    • Under the Playback Devices tab, find your set of speakers and click on Properties
    • Click on the Enhancements tab
    • Check the 'Speaker Fill' checkbox.
    • Click OK.

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  4. Anonymous
    2014-01-04T15:40:48+00:00

    Hi Perry,

    Thank you for the detailed information. Refer to these methods and check.

    As you are referring that, issue might be with the Windows Media center and Windows Media Player. Turn off and turn on Windows Media center and Windows Media Player and check.

    Method 1:

    Codecs: frequently asked questions.

    http://windows.microsoft.com/en-us/windows/codecs-frequently-asked-questions#codecs-frequently-asked-questions=windows-8

    Note: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

    Method 2:

    Turn off, turn on Windows Media Player/Windows Media Center and check the issue status.

    a. Windows key+ W key go to settings.

    b. Enter “Turn Windows feature on or off” and press enter.

    c. To turn a Windows feature on, select and expand Media Features,

    d. Clear the check box next to the Windows Media Player/Windows Media Center , Click on Ok, restart the computer

    e. To turn a Windows feature on, select the check box check box next to the Windows Media Player/Windows Media Center . Click OK, restart the computer

    Add features: FAQ.

    http://windows.microsoft.com/en-US/windows-8/add-features-frequently-asked-questions

    Hope this helps you. Please do let us know if you need further help, we’ll be happy to assist you.

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  5. Anonymous
    2014-01-07T04:57:01+00:00

    I do not see Speaker Fill as an option but this made me explore other possible settings.  I do have something called DTS Connect.

    I check it and it does make the surround channels have output with Windows Media applications.

    This does work but cancels other settings.  I will try it with a few different files/movies/music to see how well it works.

    Thanks,

    Perry

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