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Windows 8.1 and Display Resolution

Anonymous
2013-12-31T02:46:58+00:00

I installed windows 8.1 64-bit on my Dell XPS 430.  The graphics card is an ATI Radeon HD 3600.  The driver version for the graphics card is 8.97.10.6. 

My monitor is a Gateway FPD1775W.

The tag on the monitor says the resolution is 1280x720.  When I change my resolution this in Windows, I can't run any apps because it says the resolution is too low.  When I change the resolution to 1280x1024 (recommended), everything is distorted (flat).  Is this a problem with the driver for my graphics card?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-01-01T17:43:40+00:00

    The drivers install with no problem.  I believe the problem must be with my monitor. 

    I was looking at the documentation for the monitor and it says the maximum resolution is 1280x720.  I switched back to my Windows 7 hard drive and I have the same distortion problem if I go over 1280x720. 

    I can set Windows 8 to have resolution 1280x720, but no apps will open saying the resolution is too low.  Is there any solution to this?  Can I return my copy of Windows 8 if there is no solution?

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  2. Anonymous
    2013-12-31T16:17:19+00:00

    Hi,

    Dell has not released any compatible driver with Windows 8. However AMD has drivers available for Windows 8. I would suggest you to download the driver and install it in compatibility mode and check. You can download the drivers from the following link.

    http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows 8 – 64

    Let us know about the status of the issue. We would be happy to help you further.

    3 people found this answer helpful.
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  3. Anonymous
    2014-01-08T07:59:41+00:00

    Hi Kevin,

    It seems to be an issue with the Graphics card drivers. I would suggest you to try the following methods and check if it works for you.

    Method 1:

    Try installing the updated Graphics card drivers from the Dell website or from Windows Update and check if it helps.

    Follow the steps to update the Video card driver:

    a.       Press Windows Key + X key and click Device Manager.

    b.      Expand ‘Display Adapters’.

    c.       Right-click on the Video card listed and click on ‘Update Driver Software’.

    Method 2:

    If you do not find compatible drivers, then try installing the drivers in compatibility mode and check if the issue persists.

    Step 1: Download the Windows 7 drivers from the Dell website.

    http://support.dell.com/support/downloads/download.aspx

    Step 2: Install the driver in compatibility mode.

    Follow the steps to install in Compatibility mode:

    a.       Right click the Graphics card driver setup file and select Properties then tap or click the Compatibility tab.

    b.      Place a check in the Run this program in compatibility mode for: box.

    c.       Tap or click the drop down box and select a previous operating system, then tap or click OK.

    d.      Try installing the Graphics card driver and check.

    For further reference, you may refer to the following Microsoft Help article.

    http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

    Please reply with the status of the issue, so that we could help you better.

    2 people found this answer helpful.
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