What is Appx?

Hi Mrsoft,

In the previous post, the MVP "Robert Aldwinckle" mentions the method to run the command for clearing the Windows Store cache using the Command Prompt (Admin). You may try that by following these steps:

a)       Press “Windows Logo” + “Q” keys on the keyboard and type “cmd” in the search box.

b)       Right click on the “Command Prompt” icon from the search results and select “Run as administrator”

c)       On the command prompt window, type the following command, and then press “Enter”

WSReset.exe

d)       This will clear the Store cache and then it opens the Windows Store automatically.

e)       You may now close the Command Prompt window.

Now, check if the issue persists. Please get back to us with the result.

it's happened again

I opened the run box typed in the code and a small black window appeared then Microsoft apps store took over and I could not find small black window

I have made a print screen shot of what it says if I can attach it somehow?

Hi,

Do you face any other issue due to the prompt?

Appx is the app package format used by the app developers to develop Windows store apps.

Designing a simple and secure app package – APPX

http://blogs.msdn.com/b/windowsappdev/archive/2012/12/04/designing-a-simple-and-secure-app-package-appx.aspx

You might have got that prompt as some other app would have been opened at that time.

Do let us know if you have any further queries related to the issue. We would be happy to help you.

Hi,

Thank you for the update.

You can try deleting the store cache and then check if you get the message again.

Follow these steps to do so.

a) On the desktop screen, press Windows key + R to open run box.

b) Type WSReset.exe and hit Enter.

Let us know about the status of the issue.

Hi Robert,

Thank you for replying, I am only a novice on the PC and what you say does not mean anything to me. sorry.