already activated Windows xp asks me to activate again but can't get onto internet and phone numbers are outdated

I need help on how to provide customer care with my window xp installation ID, in order to get confirmation ID.

The contact number provided is invalid

*** Email address is removed for privacy ***

phone 1 803 386 3029

HP laptop zvpavillion5000 year 2000 WindowsXP

The Problem:  this HP laptop won’t let me get past a window that asks me to “activate” the on  board copy of XP that the g.d. thing came with when I bought it from Best Buy in July 2000.  It has sat unused for 2 years---could this be part of the problem?

Anyway, HOW do I get this wonderful old dinosaur back up and running?

The window that asks for activation says:

1. white box says you must activate Windows b4 you can open

yes or no

1. when clik yes a blue window opens

ACTIVATE WINDOWS

Let’s activate Windows

This copy of windows must be activated with Microsoft before you can continute using it.

Activation over the internet is quick and easy.

You don’t need to give your name or other personal information when you activate Windows.

Do you want to activate Windows now?

__Yes, let’s activate Windows over the internet now

__Yes, I want to telephone a custmore service represenatative to activate Windows

__NO, log me off

Microsoft is committed to your privacy.  For more information, read the Windows Product Activation Privacy Statement.

To continue, click next

                                                Next

1. When clik Yes telephone option this blue window opens:

Activate Windows

Activate Windows by pone

Just four steps,and you’re done….

Step 1 Select your location:  [window to scroll a list of countries everyone in the world?]

Step 2.  call a number below to speak with a customer service represeantive:

            Toll free number: (now shows now but b4 there were 800 numbers here that didn’t work…now no numbers how up…

            Toll number: (this also provided a collect number to call…but not here now…hummm)

Step 3: Provide the customer service represantive with the following Installations ID:

145514-556690-399221-649531-764772-047654-820501-066511-749784

(Click Change product key only if requested to do so by the customer service representative)

Step 4: type the confirmation ID that the customer service represenative gave you:

A         B            C            D            E            F            G

(EACH letter has a box under it separated from one another via a single hypen –

To continue, click Next.

                                                                       

BACK                                    Change Product Key   Remind Me Later Next

(Next is not highlighted/active so one cannot proceed….)

sidebars: to test how long the laptop will stay on, I go BACK and clik on the link to privacy information:read the Windows Product Activation Privacy Statement.

The laptop stays on and gives me gobbledygook and finally a postal address:

Attn: Micorsoft Product Activation

C/o micorsoft Privacy Response Center

Microsoft corporation

One Microsoft Way

Redmond, WA 98052

The http links and on line contacts are not shown….

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

 Once saved, run the tool.

Click on the Continue button, which will produce the report.

 To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

  - **in your own thread**, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

http://www.microsoft.com/en-us/howtotell/Hardware.aspx

See if one of the numbers listed below will work.

How to activate Windows XP

http://support.microsoft.com/kb/307890/en-us

See the section titled: "How to activate Windows XP by phone".

Also check that you do not confuse product key numbers and letters

(number 8 for the letter B, Etc.)

===================================================================

How to contact a Microsoft Product Activation Center:

http://support.microsoft.com/default.aspx/kb/950929/en=us

Microsoft Activation Centers Worldwide Telephone Numbers:http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

(This site is for Volume License Activation but if you call they will help you)

**The phone number you called does not work:**Microsoft Wordwide contacts: http://www.microsoft.com/worldwide/default.aspx

After Windows is Activated / Genuine Advantage Notifications:

http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=afd45b36-3d77-4259-801c-d31a9a90cdcf

(This tool will confirm that the copy of Windows installed on the PC is genuine and properly licensed)

J W Stuart: http://www.pagestart.com