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User is using a Macbook running Mac Catalina 10.15.7. As I was enrolling him in Azure I noticed he didn't have to enter a password to grant permission to Company Portal. He said he never had a password configured for this local account on this macbook. I said he would have to configure one since it was part of the Azure policy.
Apparently he didn't and logged out. Now when he tries to login it says that it requires a password. Azure domain profile doesn't seem to work either. My thought is to delete the device in Azure but I'm afraid that will just strand his device with this setting locally and give me even less ability to fix it.
Any fixes other than deleting device or a reimage?
Fixed by having user reboot Mac Book a few times until InTune Security Policy kicked in and forced user to create a password before logging in.
Macbooks apparently allow users to remove administrator passwords by leaving the new password blank when updating the password, which this user had done. Saw this when I was assisting user with installing customer portal and they were not challenged with a password.
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Thanks for following up and sharing your solution!
What error does he get when he tries to log in? Is it an incorrect user name and password error?
I would recommend he tries the steps in the Troubleshooting Guide.
Yes, it says that his credentials are not correct. I had him try his new Azure credentials but no luck. I'm trying to replicate the issue but am having trouble getting a mac to remove a password. I'm going to try to reimage the mac book and set it up with no password to see if I can recreate the issue.
Edit: He also has a Mac Desktop that he is able to log into with no issue using his Azure credentials. That device shows as registered as well.