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Audio driver error “no driver was supported in this package”

Anonymous
2014-03-11T13:24:45+00:00

Original Title: pls, help me

hi i am having problems with audio driver that i try to install 

ok it started after  i had reinstall windows8.1 on my asus x502ca laptop i had to reinstall windows8.1 due to dead hard drive so i buy i new hdd and install windows8.1 i ran windows update but that did not help with problems with driver the audio device is realtek hd audio  the problems in the pic is what i am geting does anyone know fix this  i am getting this when i try install the driver 

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-03-12T06:14:28+00:00

Hi Reynardo,

This issue might occur if the version of audio driver which you are trying to install on the laptop is not the latest one or isn’t compatible with Windows 8.1.

Are you trying to install the latest driver update for the sound card from Asus's website?

To troubleshoot the issue, if you haven’t tried installing the latest version, refer to the link to download the latest audio driver from Asus website and then install it on the laptop:

https://www.asus.com/Notebooks_Ultrabooks/X502CA/#support

Asus hasn’t released the audio driver for Windows 8.1. So, you will need to download the latest available Windows 8 driver and install it Windows 8 compatibility mode. Click on Driver and tools, choose Windows 8 from the drop down menu and download the audio driver.

Follow the steps mentioned below:

  • Press Windows+X keys and select Device Manager.
  • Expand Sound, Video and game controllers device icon.
  • Right click on the driver icon and select Uninstall. Follow the onscreen instructions to do so.
  • Right Click on the setup file for the driver which you have downloaded. Click on Properties.
  • Go to Compatibility tab and check the box which states “Run this program in compatibility mode for”.
  • Select the version of Windows 8 from the drop down list.
  • Click on OK.
  • Double Click on the setup file of the driver and follow the onscreen instructions to install it.

For further reference, you can refer to the link:

http://windows.microsoft.com/en-us/windows/no-sound-help#no-sound=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Please let us know about the status of this issue.

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  1. Anonymous
    2017-01-15T16:23:31+00:00

    Original Title: pls, help me

    hi i am having problems with audio driver that i try to install 

    ok it started after  i had reinstall windows7 on my computer i had to reinstall windows7due to dead hard drive so i buy i new hdd and install windows7 i ran windows update but that did not help with problems with driver the audio device is realtek hd audio  the problems in the pic is what i am geting does anyone know fix this  i am getting this when i try install the driver 

    some problem my computer Please information

    Was this answer helpful?

    20+ people found this answer helpful.
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  2. Anonymous
    2015-07-20T07:24:19+00:00

    Hi Reynardo,

    This issue might occur if the version of audio driver which you are trying to install on the laptop is not the latest one or isn’t compatible with Windows 8.1.

    Are you trying to install the latest driver update for the sound card from Asus's website?

    To troubleshoot the issue, if you haven’t tried installing the latest version, refer to the link to download the latest audio driver from Asus website and then install it on the laptop:

    https://www.asus.com/Notebooks_Ultrabooks/X502CA/#support

    Asus hasn’t released the audio driver for Windows 8.1. So, you will need to download the latest available Windows 8 driver and install it Windows 8 compatibility mode. Click on Driver and tools, choose Windows 8 from the drop down menu and download the audio driver.

    Follow the steps mentioned below:

    • Press Windows+X keys and select Device Manager.
    • Expand Sound, Video and game controllers device icon.
    • Right click on the driver icon and select Uninstall. Follow the onscreen instructions to do so.
    • Right Click on the setup file for the driver which you have downloaded. Click on Properties.
    • Go to Compatibility tab and check the box which states “Run this program in compatibility mode for”.
    • Select the version of Windows 8 from the drop down list.
    • Click on OK.
    • Double Click on the setup file of the driver and follow the onscreen instructions to install it.

    For further reference, you can refer to the link:

    http://windows.microsoft.com/en-us/windows/no-sound-help#no-sound=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Please let us know about the status of this issue.

    man it is not working

    man what to do its gettin sick and sick

    and one more prob my audio jack is giving half the power means half speakers or half headphones are working

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    5 people found this answer helpful.
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  3. Anonymous
    2014-03-14T11:42:26+00:00

    great it worked thanks really helped me

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  4. Anonymous
    2014-03-15T02:43:30+00:00

    Hi Reynardo,

    Glad that the steps worked and the issue is fixed.

    Feel free to ask more queries on Windows.

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