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MATSHITA DVD-RAM UJ890AS fitted to Toshiba Satellite Pro Series S

Anonymous
2014-03-12T23:54:47+00:00

My Toshiba Satellite Pro Series S500-11C has been upgraded to Windows 8.  Although the installation went without problems and Win 8 functions correctly it is without any DVD or Audio function.

Checking on the Toshiba website it appears there aren't any WIN 8 drivers available.  Hence, no audio or use of the DVD drive!

Can any one suggest a way round this problem, please?

Many thanks.

Phyllis P

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-26T01:11:06+00:00

    Hi Phyllis,

    Glad that the issue is fixed. Thank you for keeping us updated.  Feel free to post your query if you face any issues with Windows in the future.

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  2. Anonymous
    2014-06-25T23:10:47+00:00

    Problem solved - updated to 8.1 and all is now fine!

    Phyllis

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  3. Anonymous
    2014-04-05T13:50:24+00:00

    Hi Phyllis,

    Sorry for the pretty late reply.

    Please try to install the DVD and audio drivers in compatibility mode for Windows 7 and check if that helps.

    Download the Windows 7 drivers for the DVD and audio drivers.

    a. Then, right-click on the download and choose Properties.

    b. Click on Compatibility tab.

    b. Place a check in the Run this program in compatibility mod e box.

    c. Tap or click the drop down box and select a previous Operating System, then tap or click OK.

    Let us know if it helps.

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  4. Anonymous
    2014-03-20T08:22:22+00:00

    Thank you for your response.

    The drive does not show up in Windows 8.

    I tried both methods, to no avail.

    I installed a new hard drive and reinstalled Windows 7 to factory standard settings, to check that the drive and audio were not faulty.  There were no problems.

    I then installed Windows 8 on the same drive.  Everything appears to function correctly except for the audio output and the DVD unit.

    Are there any further suggestions on tackling the problem, please?

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  5. Anonymous
    2014-03-13T14:44:37+00:00

    Hi Phyllis,

    Does the DVD drive show up on the Windows Explorer?

    Please check the status of the DVD drive and Audio drive from the Device Manager.

    Open Device Manager

    http://windows.microsoft.com/en-us/windows-8/where-is-device-manager

    Follow these methods.Method 1:

    Follow the troubleshooting from this article:

    Your CD or DVD drive is not recognized by Windows or other programs

    http://support.microsoft.com/kb/314060/en-us

    Important  Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

    Method 2:

    Step 1: As there are no drivers available, please reinstall the DVD and audio drivers in compatibility mode for Windows 7 from manufacturer's website.

    Get your apps and devices working in Windows 8.1

    http://windows.microsoft.com/en-ca/windows-8/get-apps-devices-working

    Step 2: Also, make sure you install all the Windows updates.**** Windows Update: Frequently Asked Questions

    http://windows.microsoft.com/en-us/windows-8/windows-update-faq****

    Kindly, refer to the article:

    Windows 8 Upgrade: Items that may result in a loss/limitation of features/functionality after upgrading to Windows 8.http://support.toshiba.com/support/viewContentDetail?contentId=3493919

    Let us know if it helps. If the issue persists, we will be happy to help you further.

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