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Unable to connect WiFi.. Qualcomm Atheros AR9485WB-EG windows 7 problem

Anonymous
2014-04-10T12:17:53+00:00

Hi,

I have Sony VAIO, model - Sve15118fgw, with Atheros ar9485wb-eg wifi adapter and Windows 7 64 bit.

Since last week I'm not able to connect to the internet. Intially connection used to drop off.. but now its not showing a single available network.. though there are few. (I'm Able to connect wifi from adroid mobile from same place)

After reading few posts on same issue and windows troubleshooting guide.. I have tried below, but nothing worked so far..

  1. Restart router.

I tried this n times.. never works. (Troubleshooter suggested this)

  1. Update the driver.

system had 9.2.0.489 version and when i click update driver it said.."It is up to date."

Nevertheless.. I unistalled the driver manually and installed the latest 10.0.0.274 update.. but again I'm facing same issue.. its not able to find any network.

  1. System restore.

Now.. I restored the system to last working point (driver reverted to 9.2.0.489) Again wifi not able to find any available networks

  1. Installed original driver.

Finally, I downloaded and installed driver version provided by Sony from there website. Still its not working.  :(

Could anyone please suggest solution for this problem?

Not sure if this was due to any windows updates.. so far I have installed all updates published published by windows with important and critical tag.

Im using windows 7.

Please help .

Thnaks

Mandar

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2014-04-11T12:06:01+00:00

    Hello Mandar,

    Thank you for posting your query in Microsoft Community Forum. I appreciate your effort towards resolving the issue.

    Did you make any significant hardware or software changes to the computer prior to this issue?

    The issue may arise due to various reasons including incorrect TCP/IP settings configured, third party firewalls from anti-virus programs blocking the connection or due to incorrect advanced sharing settings. So, I would suggest you to try the following methods and check if you the system is able to detect the wireless network.

    Method 1:

    First of all, please verify if the WLAN service is started and set to automatic. If it is stopped, then I would suggest you to start the service and set it to Automatic.

    1. Click on Start, type in services.msc in the Start search and hit ENTER.
    2. Select WLAN Autoconfig service from the list, and double-click on it.
    3. Change the startup type to Automatic and click Start to start the service.
    4. Click Apply and then click OK.
    5. Restart the computer and check if the network is detected. If not, proceed to Method 2.

    Method 2:

    Reset DNS and TCP/IP settings.

    1. Click the Start button, click All programs, and click Accessories.
    2. Right-click Command Prompt, and click Run as administrator. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    3. Please enter the following commands, and press enter after each one.

    NETSH INT IP RESET

    IPCONFIG /FLUSHDNS 4. Restart the computer to check the issue.

    Check if the system is able to detect the network. If not, proceed to Method 3.

    Method 3:

    Assign a static Gateway as provided by your Service Provider.

    1. Click on Start, type in ncpa.cpl in the Start search and hit ENTER.
    2. Right-click the network connection (Local Area Connection) and click Properties.
    3. Click to highlight "I **nternet Protocol Version 4 (TCP/IPv4)**and click Properties.
    4. Point Use the following IP address. According to your router’s settings, fill in the IP address, Subnet mask and Default gateway (as provided by your Service Provider).
    5. Click OK.

    If this method does not help, try the next method.

    Method 4:

    Remove all wireless networks listed in the Network and Sharing Center.

    1. Click Start and select Control Panel.
    2. Open Network and Sharing Center.
    3. Click Manage Wireless Networks.
    4. Remove all wireless network listed in this list.
    5. Restart computer.

    Select your wireless network and connect (if secure, input your password). Check if you see yellow color exclamation on wireless connection strength bar.

    Also check: **Setting up a wireless network**

    If you still face the issue, proceed to the next Method.

    Method 5:

    Disable the security software temporarily and check if it helps.

    Disable antivirus software

    http://windows.microsoft.com/en-us/windows/disable-antivirus-software#1TC=windows-7

    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

    Additional information:

    Wired and wireless network connection problems in Windows

    http://windows.microsoft.com/en-US/windows/help/wired-and-wireless-network-connection-problems-in-windows

    Hope this information is helpful. If the issue still persists, please post back for further assistance, we'll be glad to assist you.

    3 people found this answer helpful.
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6 additional answers

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  1. Anonymous
    2015-07-06T19:18:46+00:00

    I've experienced spotty connectivity with the AR9485WB-EG in a Vaio SVE14A35CXH almost from day 1, on Windows 7, Windows 8, and Windows 8.1.

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  2. Anonymous
    2015-04-06T09:48:08+00:00

    Sorry I cant help but this is spooky I  have the same adaptor albeit a different Vaio had the same happen for the past 2 weeks and done the same things as you to try and rectify it to no avail. I now have a permanent ethernet cable connection to my router for home use. I was thinking it may be an antivirus issue as  my AVG did a major upgrade so will try and prove that out next and keep an eye on this thread for any further suggestions.

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  3. Anonymous
    2014-04-18T14:02:26+00:00

    Hello Mandar,

    Thank you for keeping us posted.

    Please keep us updated with the status of the issue for any further assistance on Windows. We'll be glad to assist you again.

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  4. Anonymous
    2014-04-15T14:03:03+00:00

    Many thanks Harkanwar for those solutions.

    I tried first 3 but didnt worked. I came across one more post on similar issue where Ehab said he's able connect lowering the screen

    http://answers.microsoft.com/en-us/windows/forum/windows\_7-networking/wireless-connection-problem/8628fcf1-1286-4bc3-a408-ced781821d79

    I tried different combinatins and it worked for me as well.. its able to find networks when screen in 70-80 degree range. :)

    Definitely its a hardware problem.. I will check with vaio support.

    Thanks again for looking into the matter. :)

    Rgds,

    Mandar

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