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VEHO vfs-004 film and slide scanner 64 bit driver problem

Anonymous
2014-03-30T18:55:31+00:00

I have a problem installing the scanner driver.

Running windows 7 64 bit.

When I install the driver I have a message in add and remove programs when selecting the OVT driver 64 bit at the bottom of the window it states that IS STRING IS NOT DEVINED.

Can anyone help to tell me what this means and how a can get rid of it.

I have e-mailed VEHO and can get no response from them.

All help will be grateful.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-04-06T07:53:10+00:00

    Hello Peter,

    Thank you for keeping us updated about the issue and providing all the information which has been asked.

    If issue still persists I would suggest you to disable security software temporarily then perform clean boot and then try to install the drivers.

    Step 1

    Disable anti-virus ****

    http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    Step 2

    Perform Clean Boot

    Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

    How to perform a clean boot in Windows

    http://support.microsoft.com/kb/929135/en-us

    Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

    Step 3

    Try to update drivers.

    Update drivers: recommended links

    http://windows.microsoft.com/en-us/windows/update-drivers-recommended-links#update-drivers-recommended-links=windows-7

    Automatically get recommended drivers and updates for your hardware

    http://windows.microsoft.com/en-in/windows7/automatically-get-recommended-drivers-and-updates-for-your-hardware

    You can also try to update the drivers from the manufacturer’s website.

    http://www.veho-uk.com/main/downloads.aspx

    Additional Information:

    You can also refer to the below link:

    http://www.veho-uk.com/main/support.aspx

    Hope this helps. If issue still persists, get back to us with current status of your computer and result of proposed suggestion, we will be happy to assist you if needed.

    Thank you.

    1 person found this answer helpful.
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  1. Anonymous
    2014-04-30T19:16:18+00:00

    Hi,

       I have managed to solve my problem'

    I reinstalled windows 7 then installed the 64 bit driver and the program Photo Impression 6 and it was working.  Then installed my motherboard drivers and software and fond that when I installed the Ai Charger that allows mobile devices to be charged three times faster from the USB port that caused the conflict with the OVT 64 bit driver on the USB ports.

     It took a long time to work it out and have now got my computer back to normal with out the Ai charger being installed I can live with out it.

    Thank you for all you help.

    1 person found this answer helpful.
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  2. Anonymous
    2014-04-04T15:06:19+00:00

    I am still haven problems with this driver.

    If anyone can help with this problem I would be truly grateful.

    Peter.

    0 comments
  3. Anonymous
    2014-03-31T17:01:27+00:00

    Hello,

    Thank you for posting your query in Microsoft Community Forum.

    In order to understand the issue better, let me as you a few questions.

    1. Do you get any message when installing the driver?
    2. After the driver installation, does the scanner work fine?

    As you said “When I install the driver I have a message in add and remove programs when selecting the OVT driver 64 bit at the bottom of the window it states that IS STRING IS NOT DEVINED”.

    The message that you see, should actually contain a support web link for the scanner. This could probably be due the support link not working.

    Did you try accessing the message?

    Does it go to any website?

    I would request you to check and answer the questions as above. We'll be happy to assist you further.

    Thank you

    Hi.

    Thank you for your replay in answer to your questions.

    1.  No messages when I install the driver I have installed and uninstalled it a few times with the same      

         results.

    2.  The scanner dose not load into my program I am using Photo Impression 6.

         In Photo Impression 6 I click on acquire scanner window opens I try to calibrate scanner I receive

         message   Could not connect capture pin #0 to grabber.

                           Is the capture device being used by another application?.

        close window it starts to calibrate.  Then when I click to acquire scanner I receive another message

        saying    General failure in transfer bad info. Bad value error.

        Close window.  Photo Impression dose not respond to any commands and the only way that I can  

        close Photo Impression is to use Task Manager.

        I cannot use Photo Impression again until I reboot the computer.

        I have tried to accessing the support link and help link but get no response to any web site.

         In device manager in imaging devices OTV scanner properties. states that the device is working   

         properly. Device Type imaging device.  Manufacture OYT   Location. location 0 (Port_#0014 Hub

         #0001).

         Driver Provider  Omnivision.

         Driver Date        20/09/2007

         Driver Version    5.2.5500.35

         Digital Signer      Microsoft Windows Compatibility Publisher.   

         Driver Files Details.

         1.  C \Windows\0VT Wia dll

         2.  C \Windows\System 32\drivers\ov 550vx sys.

         3.  C \Windows\system 32\EXT2800 DLL

         4.  C \Windows\system 32\OV550Ext ax

         5.  C\Windows\system 32\OvtFBoot dll       

         Provider OmniVison   Technologies. Inc

         File version    5.0.0.1

         Copyright.      Copyright OmniVision Technologies Inc.

         Digital Signer    Microsoft Windows Hardware Compatibility.

         I hope some of the above may be of some use to solving this problem

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  4. Anonymous
    2014-03-31T11:32:21+00:00

    Hello,

    Thank you for posting your query in Microsoft Community Forum.

    In order to understand the issue better, let me as you a few questions.

    1. Do you get any message when installing the driver?
    2. After the driver installation, does the scanner work fine?

    As you said “When I install the driver I have a message in add and remove programs when selecting the OVT driver 64 bit at the bottom of the window it states that IS STRING IS NOT DEVINED”.

    The message that you see, should actually contain a support web link for the scanner. This could probably be due the support link not working.

    Did you try accessing the message?

    Does it go to any website?

    I would request you to check and answer the questions as above. We'll be happy to assist you further.

    Thank you

    0 comments