MATSHITA DVD-RAM UJ8C2 is corrupt, DVD/CD drive will not work, how can I fix this

Also, if the problem persists can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

Hi Robert,

This issue could be due to the incorrect or corrupted drivers installed on the computer. Please provide the following information to assist you in a better way.

1. Did this issue started recently? If yes, then what are the recent changes that you have made to the computer prior to this issue?

Yes this issue started recently, when I upgraded to Windows 8.1

2. Did you upgrade to Windows 8.1 or is it a brand-new computer that came with Windows 8.1 preinstalled?

I upgraded to Windows 8.1

3. Are you able to find the DVD drive in the Windows Explorer?

I found theDVD drive in the Windows Explorer

4. What is the status of this device shown in the Device Manager?

Status of MATSHITA DVD-RAM UJ8C2in Device Manager

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Unable to Load Device Driver}

%hs device driver could not be loaded.

Error Status was 0x%x

I hope you find this information useful. Any additional questions or concerns pleas let me know.

Whitman

How do I find and access the  registry key?

Hi Robert,

This issue could be due to the incorrect or corrupted drivers installed on the computer. Please provide the following information to assist you in a better way.

1. Did this issue started recently? If yes, then what are the recent changes that you have made to the computer prior to this issue?
2. Did you upgrade to Windows 8.1 or is it a brand-new computer that came with Windows 8.1 preinstalled?
3. Are you able to find the DVD drive in the Windows Explorer?
4. What is the status of this device shown in the Device Manager?

To check the status of a device in Device Manager, you may follow these steps:

a) Press “Windows Logo” + “R” keys on the keyboard and type “devmgmt.msc” in the “Run” Command box and press “Enter”.

b) Search for the DVD Drive that you are having issues with, right click on it and select “Properties”.

c) Click on the “General” tab, and then look in the “Device status” box to see if it mentions any problems with the device or its driver.

I would suggest you to try the following methods and check if that resolves the issue.

Method 1: Run the Hardware Troubleshooter

The Hardware Troubleshooter is an automated tool which checks the hardware connected to the computer for any known issues and provides the details on how to fix them. Follow these steps to run the troubleshooter.

a) Press “Windows Logo” + “W” keys from the keyboard.

b) Type “Troubleshooting” in the search bar and press “Enter”.

c) In the “Troubleshooting” window, click on “View All” on the left pane.

d) Click on “Hardware and Devices”.

e) Click on “Advanced” and then click on “Run as Administrator”.

f) Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Please check the troubleshooting report and share the details with us. You may also try the suggestions given by the troubleshooter and check if that resolves the issue. If that doesn’t help, then try the next method.

Method 2: Uninstall and Reinstall the Drivers

Step 1: Uninstall the Device Drivers

a) Press “Windows Logo” + “X” keys on the keyboard.

b) Click on “Device Manager” from that list.

c) Search for the DVD Drive from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.

d) Follow the on-screen instructions to complete it and the restart the computer if prompted.

After the restart, please open the Device Manager again and then click on the “Scan for hardware changes” button. Check if Windows 8.1 detects the DVD Drive and installs an appropriate driver automatically. If the issue still persists, then try the next step.

Step 2: Check the Windows updates for any latest driver updates.

Check in Windows updates if any driver updates are available. If so, install the same and check if it helps.

a) Press “Windows Logo” + “W” keys from the keyboard.

b) Type “Updates” in the search bar and click on the icon “Windows Update” from the search result.

c) On the “Windows Update” window, click on the link: “Check for updates” from the left hand side of the window to receive a fresh list of updates.

d) If the updates are available, then install all the updates listed there.

Hope this resolves the issue. Please get back to us with the results.