Hello Sherry,
Thank you for posting your query in Microsoft Community.
Did you make any changes on the computer prior to the issue?
Try the following steps:
How to Adjust the Bass on Your Computer
- Click the speaker icon on the notification tray (next to the taskbar clock)
- click the "Mixer" link to load the "Volume Mixer".
- Click on the speaker icon above the Master volume.
- Click the "Enhancements" tab and check the "Bass Boost" option.
If you still have issues then refer,
Tips for fixing common sound problems
Refer (Sound from my speakers is crackling or distorted.)
If problem persist update the latest sound drivers:
Update a driver for hardware that isn't working properly
Hope this helps. Please let us know the results. Feel free to write us back for any other assistance.