Hi Jan Evans,
You receive this error when the drivers for the USB device are not installed on your computer.
Are other USB devices working fine on your computer?
I would like to inform you that Golf Buddy GPS Rangefinder device doesn’t come with compatible windows 8 or Windows 8.1 drivers. I would suggest you to download the drivers for Windows 7 and try to install them in Windows 7 compatibility mode. Follow the steps.
a. Downloadthe driver from the manufacturer’s website and save it on your local disk.
b. Right clickon the setup file of the driver and select Properties.
c. Select CompatibilityTab.
d. Place a check marknext to Run this program in Compatibility mode and select Windows 7from the drop down list.
e. Let the driver install and then check the functionality.
Also see: What is program compatibility?
**http://windows.microsoft.com/en-GB/windows-8/what-program-compatibility**
Making older programs compatible with this version of Windows
**http://windows.microsoft.com/en-GB/windows-8/older-programs-compatible-version-windows**
Download the USB Drivers for Golf Buddy GPS Rangefinder from the following link.
USB Drivers for Windows 7: https://golfbuddyglobal.com/support/downloads.asp
If the issue persist, I would suggest you to contact Golf Buddy technical support team for further assistance.
http://www.golfbuddyglobal.com/support/technicalSupport.asp
http://www.golfbuddyglobal.com/support/contactUs.asp
Please reply us on the status of the issue to assist you further.