Share via

SAMSUNG ATIV TAB 3 {XE300TZC-K01MY} can't access internet after update from windows 8 to windows 8.1

Anonymous
2014-04-02T13:13:27+00:00

when I tried to connect to the wifi modem it shows connected but it also shows limited connection.This made me can't access internet . What is the problem and its solution?

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2014-04-04T04:42:23+00:00

Hi Victor,

Thank you for replying with the status of the issue.

I would like to know if you have tried Method 1, if yes then what is the results.

If still the issue persists, then download the Network Adapter/Wi-Fi drivers from Samsung website and then try installing it compatibility mode and check if it helps.

Step 1: Download the drivers from the Samsung website.

http://www.samsung.com/us/support/downloads

Step 2: Install the driver in compatibility mode.

Make older programs compatible with this version of Windows:

http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

Please reply with the status of the issue, so that we can confirm that the issue is resolved.

Was this answer helpful?

6 people found this answer helpful.
0 comments

25 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-10-02T19:02:14+00:00

    HI, I'm sorry for my english but I speak Italien. 

    I had the same problem, I tried to follow your intructions but it still doesn't work. I cannot downloading update or anything else needs internet. I update my Samsung Ativ tab 3 to win 8.1 succesfully and then my keyboard didn't work, but I resolved this problem downloading the new Bluetooth Driver by the SW update. I started downloading all the updates but internet stop working. I tried everything and then I've "restore to an earlier date" (I don't know how to say in english, sorry) the tablet. I "restored" and it was again than before with internet working and the keyboard not. So i update just the bluetooth driver and the Wireless one. The tablet said to me it had to restart for finish installetion. When I did it was again the same problem: internet doesn't work! I am connected, because the WIFI shows there is connection, but the tablet cannot open internet pages....

    Please, please help me!

    Giulia

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-10-02T19:00:04+00:00

    HI, I'm sorry for my english but I speak Italien. 

    I had the same problem, I tried to follow your intructions but it still doesn't work. I cannot downloading update or anything else needs internet. I update my Samsung Ativ tab 3 to win 8.1 succesfully and then my keyboard didn't work, but I resolved this problem downloading the new Bluetooth Driver by the SW update. I started downloading all the updates but internet stop working. I tried everything and then I've "restore to an earlier date" (I don't know how to say in english, sorry) the tablet. I "restored" and it was again than before with internet working and the keyboard not. So i update just the bluetooth driver and the Wireless one. The tablet said to me it had to restart for finish installetion. When I did it was again the same problem: internet doesn't work! I am connected, because le WIFI shows there is connection, but the tablet cannot open internet pages....

    Please, please help me!

    Giulia

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-04-03T16:01:28+00:00

    I didn't get any error code or message. I was upgrade to windows8.1 successfully.Then I was trying the method 2  the result shows me the driver software for my device is up to date.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-04-03T08:41:21+00:00

    Hi Victor,

    Usually this issue is caused due to driver compatibility issues or due to Internet settings issues. I would like to know some information about this issue so that we could assist you further.

    1. Do you get any error code or error message?
    2. Were you able to upgrade to Windows 8.1 successfully?
    3. Have you installed all the updated network drivers?

    I would suggest you to try the following methods and check if it works for you.

    Method 1:

    Try the steps provided in the following Microsoft Help article and check if it helps.

    Why can't I connect to the Internet?:

    http://windows.microsoft.com/en-US/windows-8/cant-connect-to-internet

    Method 2:

    Try updating the Network Adapter drivers from the computer manufacturer's website or from Windows update and check if the issue persists.

    Follow the steps to update the Network Adapter driver:

    a. Press Windows + X keys and click Device Manager.

    b. Expand ‘Network Adapters’.

    c. Right-click on the Network Adapter listed and click on ‘Update Driver Software’.

    Please reply with the status of the issue, so that we can help you better.

    Was this answer helpful?

    0 comments