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Previous version of Mouse & Keyboard Center

Anonymous
2014-04-25T16:35:40+00:00

In a Windows 7 update on April 15, I installed a recommended update to the Windows Mouse and Keyboard Center.  Since then, I've had problems with the mouse cursor suddenly disappearing and the the computer locking up.  I used Windows Restore to restore my computer to a time before installing the update.  Now the M&K software doesn't work at all and I'm told I should reinstall it.  I'd like to install the previous version that I know was working ok, but don't know how to get it.  Is it possible to download it from some place?  I don't know the version number; the current version seems to be 2.3.188.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-04-25T16:59:06+00:00

    Hi,

    These should help :

    Microsoft Downloads

    http://www.microsoft.com/en-us/download/default.aspx

    Mouse and Keyboard Center - Downloads

    http://www.microsoft.com/en-us/search/DownloadResults.aspx?q=mouse%20and%20keyboard%20center

    Product Solution Center

    http://support.microsoft.com/hardware

    Hardware Support

    http://www.microsoft.com/hardware/en-us/support

    Microsoft Hardware Warranties

    http://www.microsoft.com/hardware/Warranties.mspx 

    Microsoft mice come with 90 tech support from day of 1st incident which would start when

    you contact Microsoft at the below number.

    MS Hardware Support and Warranty Claims

    Tech Support 1-800-936-5700 for MS Hardware Or call: 1-800-Microsoft (642-7676)

    Hope this helps.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

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  1. Anonymous
    2014-04-25T20:25:21+00:00

    Thanks - I found the previous version (2.2) of M&KC as you suggested.  However I've now run into a different problem.  I tried to uninstall the corrupted version of M&KC but got the message that it couldn't be uninstalled because a file(?) was missing.  I used Revo Uninstaller to remove all references to it that it could find, and M&KC no longer appears in the list of installed software.  However when I try to install the version of M&KC I just downloaded I get the message that "this software version is already installed on the system".

    I ran the "Control Panel/Troubleshooting/Configure a device" troubleshooter but it found no problems.

    How can I proceed?

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  2. Anonymous
    2014-04-25T23:02:12+00:00

    Control Panel - Device Manager - Mice and pointing devices - Driver tab - Rollback driver.

    See if that helps.

    If not :

    Look closer for it in Installed Updates.

    How to Uninstall a Windows Update in Windows 7 and Windows 8

    http://www.sevenforums.com/tutorials/24373-windows-update-uninstall-update.html

    How to Uninstall Windows Update from Console Level

    http://www.sevenforums.com/tutorials/109213-windows-update-uninstall-console-level.html

    Hope this helps.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

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  3. Anonymous
    2014-04-25T22:29:20+00:00

    I tried undoing the original restore.  Now I'm back to where M&KC shows again under installed programs.  However I still can't uninstall it (or run it), getting the message "one or more of the required installation files are missing or damaged.  Run Setup again from the software CD-ROM or another reliable installation source."  (But of course trying to install the downloaded version simply says I have to uninstall the old version - Catch 22!)

    Looking at Control Panel/Windows Update/Update History, I see "Microsoft - Pointing Drawing - Microsoft Hardware USB Wireless Mouse" and "Microsoft - Keyboard - Microsoft Hardware USB Keyboard" updates made on April 15.  However neither appears under Installed Updates, so I can't use that to uninstall it.

    [I've had the mouse for considerably longer than 90 days (and I believe I contacted Hardware Support shortly after getting the mouse), so I think it's no longer eligible for support.]

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  4. Anonymous
    2014-04-25T21:02:06+00:00

    Try uninstalling the update that loaded the other version.

    Control Panel - Windows Update - lower left Installed Updates. You may need to re-install

    the offending version and then remove from Windows Updates.

    Check with Support as indicated above.

    You probably also will want to stop Windows Update from re-installing that driver (once you

    have the correct one running) :

    How to stop Windows 7 automatically installing drivers (also Windows 8/8.1)

    http://support.microsoft.com/kb/2500967/en-us

    More driver update information and troubleshooting :

    Microsoft - Hardware and Drivers

    http://windows.microsoft.com/en-US/windows/hardware-drivers-help#hardware-drivers-help=windows-8

    Why isn't Windows finding my device?

    http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

    What if a device isn't installed properly

    http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

    Rob -SpiritX

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