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ASUS CD/DVD drive missing

Anonymous
2014-03-06T23:19:28+00:00

I have read some of the other posts on this but none of the solutions seem to work for me.

I have an Asus computer with windows 7 which has been working fine for the last four years but I noticed yesterday that the CD drive (E drive) no longer shows up in My Computer and isn't reading any CDs.  It was working the day before and I haven't installed anything since then.  I also can't find the drive in device manager.

Any help is appreciated.

Thanks

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-03-14T04:38:41+00:00

    Hi Alex,

    1. Have you checked for the upper and lower filter and fix the corrupt registry entries?
    2. Have you reinstalled the CD/DVD driver?

    Please try to reinstalling the CD/DVD driver from manufacturer's website.

    a.Go to the Device Manager.

    b. Expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.

    c. Now, go to the Asuswebsite and install the CD/DVD driver.

    10 people found this answer helpful.
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  2. Anonymous
    2014-03-14T00:04:34+00:00

    Hi

    I was about to try these fixes when I discovered the CD drive had just started working again.  It worked well for almost a week but now the same problem is happening.  I have tried all the fixes from the support site and none have worked.  I can't take it to ASUS because they don't have any offices in my city and I need the laptop for my work.

    I have no idea what's going on.

    1 person found this answer helpful.
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  3. Anonymous
    2014-03-07T16:00:07+00:00

    Hi Alex,

    What troubleshooting have you followed already?

    I would suggest you to follow these steps from this article and check if it helps.

    Your CD or DVD drive is not recognized by Windows or other programshttps://support.microsoft.com/kb/314060

    **Important:**This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the link below to follow steps to back up registry:****http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

    Let us know if it helps. If the issue persists, we will be happy to assist you further.

    1 person found this answer helpful.
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