I've been trying to get this software to work non-stop for the past two days. I've tried deleting registry files, I've tried uninstalling and reinstalling the program, I've tried just about everything in the book.
Description:
Stopped working
Problem signature:
Problem Event Name:
CLR20r3
Problem Signature 01:
steelseriesengine.exe
Problem Signature 02:
2.8.59.30483
Problem Signature 03:
51e01944
Problem Signature 04:
PresentationCore
Problem Signature 05:
3.0.0.0
Problem Signature 06:
5167a08d
Problem Signature 07:
501f
Problem Signature 08:
0
Problem Signature 09:
System.TypeInitialization
OS Version:
6.1.7601.2.1.0.768.3
Locale ID: 1033
The steps their support team gave me to "solve" the problem weren't able to do anything. I still get the same error.
Here are their instructions:
- Clean temp folder by going to start -> all programs -> accessories -> system tools -> disk cleanup
Make sure that "temporary internet files" is checked and run the utility.
- Ctrl-alt-delete to access your task manager. Under the process tab, find SSEngine.exe, select it, and end process
- Uninstall the SteelSeries Engine software through control panel -> programs & features / add-remove programs. When prompted to keep custom profiles, select no.
- Open your start menu and in the search bar, type: %appdata% and hit enter. This will automatically take you to the appdata/roaming folder.
a) In the folder that it opens, find the SteelSeries folder and right click -> delete it
b) Navigate to the main appdata folder. To do this, simply click on 'Appdata' in the directory bar at the top of your window.
Note: If the actually address shows up, simply delete Roaming and hit enter: C:\Users\your-account\AppData\
- Unplug your SSE device and wait 10 seconds, then plug it back in
- Download the latest SteelSeries Engine software here (please do not rely on a previous download - when prompted, be sure to select 'save' to save the installer to your computer - do not simply
run the installer to avoid any complications):
http://steelseries.com/
- Right click the installer and 'run as administrator' - complete the installation to the default directory