This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
Version: 6.3.9600.17031
Image Version: 6.3.9600.17031
[============================100%=========================]
Error: 1392
The file or directory is corrupted and unreadable.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
The readable portions of the Log file:
[1696] Caller did not request sparse mount
[1696] Mounting new image.
Wim: [\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE\Winre.wim]
Image Index: [1]
Mount Path: [C:\WINDOWS\TEMP\9b7451a8-9817-4b54-85ad-ac6f9cdab01b]
[1696] Wimserv process started for guid d192a7f0-1dfb-4a7a-913e-5ba362358f33. Id is 1020
[1020] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE\Winre.wim.
[1020] Mounted image at C:\WINDOWS\TEMP\9b7451a8-9817-4b54-85ad-ac6f9cdab01b.
[1696] [0x8007007b] FIOReadFileIntoBuffer:(1415): The filename, directory name, or volume label syntax is incorrect.
[1696] [0xc142011c] UnmarshallImageHandleFromDirectory:(511)
[1696] [0xc142011c] WIMGetMountedImageHandle:(2568)
[1696] [0x8007007b] FIOReadFileIntoBuffer:(1415): The filename, directory name, or volume label syntax is incorrect.
[1696] [0xc142011c] UnmarshallImageHandleFromDirectory:(511)
[1696] [0xc142011c] WIMGetMountedImageHandle:(2568)
[1696] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE\Winre.wim.
[1696] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE\Winre.wim.
[1696] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE\Winre.wim.
[1696] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE\Winre.wim.
[1696] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE\Winre.wim.
[1696] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE\Winre.wim.
[1696] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE\Winre.wim.
[1020] Received unmount request for image with guid d192a7f0-1dfb-4a7a-913e-5ba362358f33.
[1020] Unmount for image at C:\WINDOWS\TEMP\9b7451a8-9817-4b54-85ad-ac6f9cdab01b complete.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
This error message could occur due to presence of bad sectors on the hard drive.
I would suggest you to run check disk and check if it fixes the issue.
“chkdsk /F /R”
Important: Data available on bad sectors might be lost when chkdsk tries to repair your hard disc.
Please let us know the status of this issue.
Hi,
This issue might occur if the Windows image file is corrupt.
I would suggest you to repair the image file using the DISM command. Refer to the link and follow the steps from the link:
http://technet.microsoft.com/en-us/library/hh824869.aspx
First of all, check if the image is repairable. DISM tool will report whether the image is healthy, repairable, or non-repairable. If the image is non-repairable, you should discard the image and start again. If the image is repairable, you can use the /RestoreHealth argument to repair the image. Refer to the next section "To repair an image".
Please let us know the status of this issue.
No bad sectors but my disk was not clean.
After Sysprep, I rebooted and missed the bios to boot into windows PE.
I Forced power off and suspect this caused the issue.
Hi,
This issue might occur if the Windows image file is corrupt.
I would suggest you to repair the image file using the DISM command. Refer to the link and follow the steps from the link:
http://technet.microsoft.com/en-us/library/hh824869.aspx
First of all, check if the image is repairable. DISM tool will report whether the image is healthy, repairable, or non-repairable. If the image is non-repairable, you should discard the image and start again. If the image is repairable, you can use the /RestoreHealth argument to repair the image. Refer to the next section "To repair an image".
Please let us know the status of this issue.
Since no browser seems to be willing to let me upload pictures, I'm including a link to a photo doing just as you described. It's a screen shot of Windows in safe mode trying to see if safe mode might make any kind of difference. http://1drv.ms/1eOwSqh
I've also tried using the "Refresh" option available in the update and recovery section of 8.1, but it asks for a disc, to which, I only have the original Windows 8 disc, and that won't be recognized. If feels kind of like Windows has gone back to having to be re-installed like it did up until Windows 7.
