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Hi
Have just replaced XP with Windows 7 64 bit. My HP office pro printer ran fine on XP.
Downloaded HP software and when I go install as administrator I get load library error coded 193.
HP took control of my computer and could not install. When they tried turning off all devices to start in safe mode screen freezes. My local computer centre have checked the system and say it's an HP issue, when from what I can see is not.
Appeciate your thoughts
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Ray,
Its a driver issue with the printer. you have installed the driver for 32 bit. Please download the 64 Bit printer driver for windows 7 64bit HP office pro printer from HP website.
once you uninstall the previous and re install the new driver, the issue will be fixed.
Let me know it this helps you. Thanks
Hi Ajit
Thank you for your reply. I am also on the HP forum support for this problem and am running 64 bit and downloaded their link for software for 64bit. Hp suggested using mscconfig to switch off startup programmes to reduce load but still getting same error 193
Hi Ray,
The error can be caused by an incompatibility between a third-party program and the Operating System. This may happen when running 64-bit applications on a 32-bit system. A process in the system may be loading a DLL (Dynamic Library Link) file with a different bit structure. The error may also happen when a virus program makes changes to executable files in the system, resulting in an unrecognized format. Having an unnecessary data file named Program at the root of a hard drive may also cause the problem.
I would like to know some information about this issue so that we could assist you further.
I would suggest you to try the following methods and check if it works for you.
Method 1:
Place the computer in Clean Boot and then try installing the printer driver software on your computer and check if the issue persists. This will help you disable all the Non-Microsoft services that is running on your computer.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7:
http://support.microsoft.com/kb/929135
Note: After clean boot troubleshooting step, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.
Method 2:
Disable security software and then try to install the printer driver software and check if it helps.
Step 1: Disable Security software.
Disable antivirus software:
http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software
Disclaimer: If you have to temporarily disable security software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Step 2: Install the printer driver.
Find and install printer drivers in Windows 7:
http://windows.microsoft.com/en-us/windows7/find-and-install-printer-drivers
Please reply with the status of the issue so that we can help you better.
