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vertical line down screen

Anonymous
2014-03-02T00:37:24+00:00

hi, my laptop has a white vertical line that runs down the center (or almost center) of the screen. the first time it appeared was 3 days ago, Wednesday. when I turned on my laptop it was there from the start up screen and stayed till shut down. Thursday when I turned it on the line was gone and did not reappear at all that day. Friday it appeared again and stayed. It showed up again today. the laptop wasn't dropped or squeezed so im concerned as to how this happened or what caused it. the laptop is not yet a year old and has had some crashes (at least that's what I think they were). I usually run the dell check up and the only problem I have had reoccur was something to do with the DVD-RW SU which said something about it not being supported. could that be the problem? will that be fixed if I upgrade to windows 8.1? I tried Google but I don't understand what they were talking about. I read about running a BOST (or something like that) test to check to see if it was a system problem or hardware problem. I tried it but im not sure if it worked. so im here for help. any suggestions welcomed, thanks.

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2014-03-04T04:08:07+00:00

    hi, the model of my dell is inspiron 15.

    I got a message to upgrade my drivers or something like that and I did. I followed the instructions and it seems to be working. I think it was the display drivers (whatever those are) like you said because the screen looked like it was doing a reboot then restarted. I am monitoring it and if the upgrade fails I will follow your suggestions.

    thanks a lot for the quick response!

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  2. Anonymous
    2014-03-06T23:46:24+00:00

    hi again.

    the line has reappeared again. I tried the steps you suggested but I couldn't find the display drivers. I looked under display adapters and DVD/CD ROM drivers, to see if I would find it. when that didn't help I just went to the link you sent. I saw the BIOS and reinstalled and updated that. it didn't work. so im at a loss.

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  3. Anonymous
    2014-03-04T03:56:02+00:00

    Hi, thanks for the quick response. I got an upgrade from dell which seems to be working so far. so m going to monitor it and see if that worked. thanks for the help though!

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  4. Anonymous
    2014-03-02T17:41:59+00:00

    It is more likely a hardware failure than anything in the software.  It is less common than it used to be but it sounds like you have a defective screen.

    As it is less than a year old contact the manufacturer or seller for a repair.

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  5. Anonymous
    2014-03-02T16:53:04+00:00

    Hi,

    You could face this issue due to corrupt display driver. Please provide the following detail.

    What is the model of your Dell laptop?

    I would suggest you to uninstall and reinstall the display driver from the Dell website and check if it works.  Follow the steps given below.

    Uninstall and reinstall the Display drivers from Dell website.

    Step 1: Uninstall the Display drivers from device manager.

    a) Press Windows key + X and select Device Manager.

    b) Search for Display drivers and expand it.

    c) Right click on the Display drivers and select Uninstall.

    Step 2: Install the latest Display drivers from the Dell website for Windows 8. You can use the link given below to download the driver.

    Product Selection

    http://www.dell.ca/support/drivers/us/en/19/ProductSelector

    Write to us with the status of the issue. We will assist you further.

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