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I cannot connect with my modem: error 628

Anonymous
2010-01-29T11:22:42+00:00

Hello,

I cannot connect with my modem when I try to connect it show this error message

 "error 628: The connection was terminated by the remote computer before it could be completed"

when I redial it show the same message.

I checked the modem driver but it work properly

I upgraded to windows 7 ultimate from windows vista home premium.

thank you for your answer.

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2010-01-30T02:28:32+00:00

    Hi,

    Verify that the phone cable attached to the modem is plugged in, attached correctly, and in good condition.

    Make sure that the phone jack is working. To test this, plug in a working phone and see if there is a dial tone.

    Make sure you have the telephone line coming from the wall socket plugged into the line in jack on your modem, with the line out on your modem going to your telephone. If you've reversed these cables, the modem won't work. If you're unsure how to connect the lines to your modem, check the information that came with your modem.

     If you are using an internal modem, verify that it is firmly seated in an expansion slot. If it isn't fully pushed in, the computer cannot recognize it.

     If you are using an external modem, check the power cord and power switch, then check the serial cable and connection.

     Check Device Manager to see if the modem is installed correctly.

    1.      Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌ If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    2.      If Modems does not appear in the list of categories in Device Manager, Windows does not recognize your modem. You will need to find a compatible driver for your modem and install it.

    3.      Check if a driver for your modem is available through Windows Update.

    4.      If Windows Update did not automatically detect your modem and install a driver, you will have to go to manufacturer’s website download the latest drivers and install it.

    If not, I would suggest you to uninstall and reinstall the drivers for modem and check.

    Refer this links for more information on how to change modem settings and how to install or remove a modem.

    http://windows.microsoft.com/en-US/windows7/Change-modem-settings

    http://windows.microsoft.com/en-us/windows7/Install-or-remove-a-modem

     Please respond back with the status on the issue and let us know if you have any issues.

    Azam - Microsoft support.

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  1. Anonymous
    2014-06-17T00:08:27+00:00

    Hi, ive been experiencing the same issue, this isssue does not relate to any of the above suggestions.

    I this is maybe related to an antivirus with regard to the autorun.inf for modbile broadband not being recognised by the antivirus.. What helped resolved my issue, but occasionally get the same problem is adding

    the autorun.inf to the exclusions in your antivirus as well as adding it to a list of allowing programs through your firewall..

    This issue does not relate to your modem driver having a yellow exclamation mark, or computer not recognising your modem, or updating your driver. Reinstalling your modem does not solve the issue, and its not a corrupt window 7 installation.

    Kind regards James

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