I can't remote to windows server via mac big sur

Question

I can't remote to windows server via mac big sur

Mostafa 6

When I remote to VPS (windows server 2016) I get this error: "the username or password is incorrect. try again" But I pretty sure that I used the correct username and password, I even use the on-screen keyboard on VPS logon page but nothing changed and I got the error again and again! I can remote from my iPhone without any problem but when I try to remote from my mac I can't! my mac version is Big Sur 11.2.3.

5 answers

Your answer

Answer 1

Hello @Mostafa ,

1.A temporary workaround may be to disable NLA; Besides, what's the version of your Remote Desktop client for Mac? Try to update it to the latest version: https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

2.Do you use .rdp file for remote? Have you tried to reboot the mac and reconfigure the .rdp file by exporting and importing again?
https://learn.microsoft.com/en-us/answers/questions/224756/remote-desktop-app-on-macos-big-sur-not-working-wi.html

3.Make sure you typed the Mac username and password correctly.
In some cases, you may need to reset the password for the account in Users & Groups preferences. To reset the password, choose Apple menu > System Preferences, then click Users & Groups.

Make sure you typed the Windows username and password correctly.
The password for the Windows user account you’re using may need to be changed on the Windows computer.
In some cases, the Windows computer may need to be restarted after the password is changed.

https://support.apple.com/en-gb/guide/mac-help/mchlp1665/mac

https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/microsoft-remote-desktop-the-user-account-did-not/2bc32545-3fb8-4e1e-8dda-7251114432c7

Best regards,
Leila

If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Mostafa 6 Reputation points

2021-04-21T13:34:08.99+00:00

Thanks for your answer, I have two user on my mac and both of them are administrators, I try the other account and I see that worked as well! but when I logged in to my current account I faced the issue again! do you know the reason for this problem?
Leila Kong 3,706 Reputation points

2021-05-24T09:47:30.1+00:00

Hello @Mostafa ,

We haven’t heard from you in a couple of days. Please post back at your convenience if we can assist further.

What about using the beta version? https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

If not solved, you may open a case to Microsoft for further professional help.
https://support.microsoft.com/en-us/help/4341255/support-for-busines
Also, we sincerely suggest that you could post this issue to the uservoice and let others vote for it to see if there will be any feedback from the product team.
https://remotedesktop.uservoice.com/forums/287834-remote-desktop-client-for-mac

Please "Accept as Answer" if it helped so it can help others in community looking for help on similar topics. Thanks for your cooperation!