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Intel Smart Connect Driver Causing BSODs, Can't Remove?

Anonymous
2014-05-27T09:23:31+00:00

I have been experiencing "DPC_WATCHDOG_VIOLATION" BSODs for a few months now, and after posting about it here, it appears the cause is due to the Intel Smart Connect Technology Driver. I have uninstalled the program from my computer, but I have had trouble uninstalling the driver itself from Device Manager. Every time I reboot, the uninstalled driver reinstalls itself.

Here are the event logs (found in the Properties of the Smart Connect Driver in Device Manager) during the last time this happened:

5/27/2014 6:46:09PM Device configured (null)

Device ACPI\INT33A0\0 was configured.

Driver Name: null

Class GUID: {00000000-0000-0000-0000-000000000000}

Driver Date:

Driver Version:

Driver Provider:

Driver Section:

Driver Rank: 0x0

Matching Device ID:

Outranked Drivers:

Device Updated: false

5/27/2014 6:46:32PM Device configured (oe23.inf)

Device ACPI\INT33A0\0 was configured.

Driver Name: oem23.inf

Class GUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}

Driver Date: 11/19/2012

Driver Version: 1.0.8.0

Driver Provider: Intel

Driver Section: GenericISCT_Inst.NTamd64

Driver Rank: 0xFF0001

Matching Device ID: ACPI\INT33A0

Outranked Drivers:

Device Updated: false

5/27/2014 6:46:32PM Device started (ISCT)

Device ACPI\INT33A0\0 was started.

Driver Name: oem23.inf

Class GUID: {4D36E97D-E325-11CE-BFC1-08002BE10318}

Service: ISCT

Lower Filters:

Upper Filters:

5/27/2014 6:46:32PM Device installed (isctd.inf)

Driver Management concluded the process to install driver isctd.inf_amd64_7d607ee5536d313c\isctd.inf for Device Instance ID ACPI\INT33A0\0 with the following status: 0x0.

So my question is: how do I prevent my computer from reinstalling this driver?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-29T09:12:22+00:00

    Hi,

    Thank you for keeping us updated about the status of the issue. Please let us know for any further assistance. If you have any more queries, you can always post here at Microsoft Community.

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  2. Anonymous
    2014-05-29T06:07:23+00:00

    That seems to have stopped it reinstalling itself, so that's good! I'll see if this stops the BSODs. Thanks!

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  3. Anonymous
    2014-05-28T04:46:50+00:00

    Hi,

    Windows 8 automatically installs the drivers for newly added hardware.  You can follow these steps and check if it helps:

    1. Press Windows key + Pause/break key on the keyboard.
    2. Click on Advanced system settings.
    3. When System Properties opens, click on the Hardware tab.
    4. Once in the Hardware tab, click on Device Installation Settings.
    5. Once the Device Installation Settings window has appeared, click on the radio button next to No, let me choose what to do.
    6. Once No… has been selected, there will be three new options that appear below the previously selected choice. Click on Never install driver software from Windows Update. The check-marked box next to Automatically get the device app and info provided by your device manufacturer can be left checked.
    7. Once all the changes have been made, click on Save Changes to save all the settings changed on that screen and then the screen will close.
    8. Once back to the System Properties window, Click OK to save changes and close out of System Properties.

    Also follow the troubleshooting steps from this Microsoft KB article and check.

    Resolving Blue Screen errors in Windows

    http://windows.microsoft.com/en-us/windows-8/resolve-windows-blue-screen-errors

    Chkdsk disclaimer.

    Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

    Note: I highly recommend backing up all of your important files and folders onto an external storage device before attempting any type of OS repair or upgrade.

    Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

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