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Ipod Classic 7G 160GB "There was a problem installing this hardware: Apple iPod USB Device"

Anonymous
2014-06-19T18:46:22+00:00

I have recently (June 2014) purchased a brand new Ipod Classic 7G 160GB Model A1238.

Whenever I connect via a USB port to a PC running XP SP3 and Itunes V10.0.7.2 it is always treated as though it is a new connection i.e. "Found New Hardware". After trying to install the device it then states "Cannot Install This Hardware" and "There was a problem installing this hardware: Apple iPod USB Device.

I also have a 2009 16GB Ipod Nano 4G Model 1285 and this is recognised by the PC every time it is connected via the same USB port.

I have successfully connected the Ipod Classic 7G to a laptop running Vista and Itunes V10.0.7.2 where the Ipod was recognised and installed.

Even though the PC states that there is a problem installing the Ipod it still appears in Itunes and I can download music to it and disconnect using the safe disconnect mode.

XP SP3 PC - Ipod Classic

I have looked at "Device Manager" and under "Disk Drives" the Ipod Classic is listed as an "Apple Ipod USB Device" but has a exclanation mark against it.

Right clicking on the "Apple Ipod USB Device" properties and tab "Volumes" it shows the disk with the correct name and data size, clicking on the properties tab "Driver" it lists the Driver Provider as "Unknown", Driver Date and Driver Version as "Not Available". Clicking on the Properties "Driver Details" it shows one driver file -

C:\WINDOWS\system32\drivers\PartMgr.sys, File Version 5.1.2600.5512 (xpsp080413-2108).

Under the "Device Manager" USB Controllers there is an entry for "Apple Mobile Devices USB Driver" and a "USb Mass Storage Device"

The "Apple Mobile Devices USB Driver" lists two Drivers:

C:\WINDOWS\System32\Drivers\usbaapl.sys and

C:\WINDOWS\System32\usbaaplrc.sys

The "USB Mass Storage Device" lists one Driver:

C:\WINDOWS\System32\Drivers\USBSTOR.SYS

XP SP3 PC - Ipod Nano

I have repeated the above steps with the Ipod Nano connected to the PC and the Driver Provider is shown as Microsoft with the Driver Date as 01/07/01 and the Driver Version as 5.1.2535.0.

In the Properties "Driver Details" it shows TWO driver files:

C:\WINDOWS\system32\DRIVERS\disk.sys AND the above

C:\WINDOWS\system32\drivers\PartMgr.sys.

Both with the File Version 5.1.2600.5512 (xpsp080413-2108).

The "Apple Mobile Devices USB Driver" and "USB Mass Storage Device" are the same as for the Ipod Classic.

I have followed the Itunes removal procedure and even updated Itunes to V11.2.2 to no avail.

As far as I'm aware the system is as up to date as XP can now be.

So, why does Windows not install the Ipod Classic and why is the disk.sys Driver not shown

under the Driver Details?

Is the 7G Ipod Classic not compatabile with XP SP3?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-08-14T09:28:35+00:00

    SOLVED

    Examination of log file C:\WINDOWS\setupapi.log showed that there was an error loading “disk_install.NT.Services” from disk.inf because of a problem with “Filter Service: Failed to open service "?UŸ   ". Error 1060”

    Extract of C:\WINDOWS\setupapi.log

    [2014/07/26 18:25:45 4040.2]

    #-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: rundll32.exe newdev.dll,ClientSideInstall

    \.\pipe\PNP_Device_Install_Pipe_0.{E094CCFF-DC55-4ED3-9931-9BBFA2A4DCB6}

    #I060 Set selected driver.

    #-019 Searching for hardware ID(s):

    usbstor\diskapple___ipod____________1.62,

    usbstor\diskapple___ipod____________,

    usbstor\diskapple___,

    usbstor\apple___ipod____________1,

    apple___ipod____________1,

    usbstor\gendisk,

    gendisk

    #-018 Searching for compatible ID(s): usbstor\disk,usbstor\raw

    #I022 Found "GenDisk" in C:\WINDOWS\inf\disk.inf; Device: "Disk drive"; Driver: "Disk drive"; Provider: "Microsoft"; Mfg: "(Standard disk drives)"; Section name: "disk_install".

    #I023 Actual install section: [disk_install.NT]. Rank: 0x00000006. Effective driver date: 07/01/2001.

    #-166 Device install function: DIF_SELECTBESTCOMPATDRV.

    #I063 Selected driver installs from section [disk_install] in "c:\windows\inf\disk.inf".

    #I320 Class GUID of device remains: {4D36E967-E325-11CE-BFC1-08002BE10318}.

    #I060 Set selected driver.

    #I058 Selected best compatible driver.

    #-124 Doing copy-only install of "USBSTOR\DISK&VEN_APPLE&PROD_IPOD&REV_1.62\000A2700250069EC&0".

    #-166 Device install function: DIF_REGISTER_COINSTALLERS.

    #I056 Coinstallers registered.

    #-166 Device install function: DIF_INSTALLINTERFACES.

    #-011 Installing section [disk_install.NT.Interfaces] from "c:\windows\inf\disk.inf".

    #I054 Interfaces installed.

    #-166 Device install function: DIF_INSTALLDEVICE.

    #I123 Doing full install of "USBSTOR\DISK&VEN_APPLE&PROD_IPOD&REV_1.62\000A2700250069EC&0".

    #-035 Processing service Add/Delete section [disk_install.NT.Services].

    #E263 Filter Service: Failed to open service "?UŸ         ". Error 1060: The specified service does not exist as an installed service.

    #E275 Error while installing services. Error 1060: The specified service does not exist as an installed service.

    #E122 Device install failed. Error 1060: The specified service does not exist as an installed service.

    #E154 Class installer failed. Error 1060: The specified service does not exist as an installed service.

    #I060 Set selected driver.

    #I125 Installing NULL driver for "USBSTOR\DISK&VEN_APPLE&PROD_IPOD&REV_1.62\000A2700250069EC&0".

    #I121 Device install of "USBSTOR\DISK&VEN_APPLE&PROD_IPOD&REV_1.62\000A2700250069EC&0" finished successfully.

    SOLUTION

    Run, regedit

    Go to registry subkey

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E967-E325-11CE-BFC1-08002BE10318}

    Left click subkey, to show right hand side column (Registry Values)

    Left click "File" (Top left), click "Export"

    Export (copy) selected subkey to file (just in case something goes wrong)

     

    On right hand column (Registry Values) Right click "LowerFilters" and select "Delete" from the drop down menu

    Click "Yes" to the Confirm Value Delete message: "Are you sure you want to permanently delete this value?"

    Close "regedit"

    Restart PC.

    Why having a Disk Registry Key entry of “Lower Filters” with a “zero length binary value” affects the iPod Classic and not the Nano and why the value shows in the Registry Key and not in the “Device Manager, Disk Drive, Apple Ipod USB Device, Details, Device Lower Filters” is a mystery - but it has done the trick (for my problem) and the iPod Clasic is now shown by Device Manager without an exclamation mark and the device loads without any error messages.

    Does anyone know if the Disk Registry subkey "LowerFilters" value is in the original XP software or has it been changed during all the updates and Service Packs?

    Ricardo

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  1. LemP 74,925 Reputation points Volunteer Moderator
    2014-08-14T15:36:34+00:00

    Ricardo,

    Congratulations on some very good troubleshooting and thanks for posting the details.

    This problem apparently has been around for a long time (there are posts from 2006 describing it). 

    Normally, there shouldn't be a "LowerFilters" value for that registry key, but in keys where "LowerFilters" is supposed to be present, it should be a string value (REG_MULTI_SZ) not a simple binary (REG_BINARY). 

    I don't know how the key gets corrupted by the addition of "LowerFilters".  A similar problem often happens with respect to CD/DVD drives:  http://superuser.com/questions/361218/what-do-lowerfilters-and-upperfilters-cd-dvd-driver-registry-settings-do

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  2. Anonymous
    2014-06-23T18:41:23+00:00

    Hi Rodd,

    Thanks for replying but I think it is a Windows based problem because since posting the question I have used a program called DriveCleanup by Uwe Sieber that removed all non present devices USB devices and their register entries. I then reconnected the ipod and it still came up with the same problem.

    I then connected a previously recognised USB flash drive and this came up with the same message "Cannot Install This Hardware" and "There was a problem installing this hardware - The specified service does not exist as an installed service".

    I then connected a previously recognised portable hard drive and again the same message as the USB drive.

    All of the above devices worked O.K copying data between them its just that they are marked with an exclamation mark by the Device manager. All the devices were missing the DRIVERS\disk.sys driver.

    So I conclude that the problem is Windows related - have I disabled or changed to manual a Service that recognises the different types of drives or is it something else?

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