Hi Louis,
Thank you for providing an update on the issue.
Follow these methods listed below and check if it fixes the issue:
Method 1:
Try the following to disable this behavior:
- Type "sound" on the Start screen and select Change sound card settingsfrom the search items.
- In the Communications tab, change "When Windows detects communications activity" to
Do nothing.
Check if it fixes the issue. If not, proceed to the next method.
Method 2:
Let's reset the Volume Mixer settings and check if it fixes the issue. Follow the steps to do so:
Press Windows+X keys and select Command Prompt(admin).
Refer to the link and follow the suggestions from **Per4u3e** posted on
November 8th, 2012.
Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, you can refer to the following steps to back the registry files on the computer:
- Press Windows and R key to open the run box.
- Type ‘regedit’ and press Enter from the keyboard.
- Open the file option on the menu bar.
- Click on Export and save the file with a name on the desktop.
- If you want to restore the file, you can do so by double clicking the file that you have saved on the desktop.
Please let us know the status of this issue.