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How to Disable The Help and Support Window..

Anonymous
2014-06-04T06:37:15+00:00

Greetings To all of you.

Please Help Me How to Disable The Help and Support Window In Windows 7 Ultimate 

If am start my system press the mouse in desktop or start button the help and support window automatically pop up. 

I could not close that window and i cannot access my system also. i tried all the solution like hide the Microsoft service and Turn of the windows firewall also  but i can't rectify that please help me.

With Regards,

Asiff

Moved from Vista Performance and Maintenance Forum.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-05T06:09:16+00:00

    Hello Asiff,

    Thank you for posting your query in Microsoft Community Forum.

    Was it working fine before? If YES, did you make any significant hardware or software changes to the computer prior to this issue?

    I understand that you get a Help and Support pop-up when you click on your desktop screen after system startup. So, I would suggest you to try the following steps and check if the issue persists.

    Method 1:

    Refer to the following steps and check if they are helpful.

    1. Click on Start button and click on H elp and Support from the list.
    2. On the Windows Help and Support window, click on Options.
    3. Click on Settings and uncheck the ‘Improve my search results by using online help’.
    4. Click OK and close the window.

    If the issue still exists, try Method 2.

    Method 2:

    I would suggest you to start the computer in a selective startup mode with only necessary Microsoft services and programs in operation, to check if the issue is due to any third party software.

    How to perform a clean boot in Windows

    http://support.microsoft.com/kb/929135

    Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

    Hope this information is helpful. If the issue still persists, please post back for further assistance, we'll be glad to assist you.

    3 people found this answer helpful.
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