Unable to install some updates with error code 0x80246001 and 0x800F0902

Hi Richard,

Have you tried the other methods suggested in my earlier post? If so, please reply us with the results to assist you further.

I assumed that Method 5: of the link provided was the correct method - Remove any incorrect Registry values

The third step says to locate and then select the following registry subkey: HKEY_LOCAL_MACHINE\COMPONENTS.

I do have HKEY_LOCAL_MACHINE, but it does not have the COMPONENTS subkey. The only subkey (directories?) I have are pictured in the attachment.

I am using Windows 7 Home Edition.

Suggestions? More ideas?

Rich

Hi Richard,

I would suggest you to follow the steps mentioned in the following article and check:

Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

**http://support.microsoft.com/kb/2509997**

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base.

How to back up and restore the registry in Windows:

**http://windows.microsoft.com/en-US/windows7/Back-up-the-registry**

Important: While performing check disk on the hard drive, if any bad sectors are found and if it tries to repair that sector, any data available on that might be lost.

Please reply us on the status of the issue to assist you further.

I followed all of the directions in Yaqub K's message. When I subsequently checked for Windows Updates, it told me Windows was up to date (no additional updates found).

I have not tried anything except the suggestions of Yaqub K and the Troubleshooter. Any other ideas would be appreciated for installing the failed files.

Rich L.

Hi Richard,

This problem may occur if one or more of the following conditions are true:

1. If the Windows Update database is corrupted.
2. If the Background Intelligent Transfer Service (BITS) service does not receive a content link header.
3. If a required system file is registered incorrectly.
4. If Windows Installer encountered an error.
5. Windows security .dll files are registered incorrectly

What are steps you have tried apart from running Windows Update troubleshooter?

I would suggest you to follow the methods mentioned below and check.

Method 1: ****

I would suggest you to manually reset the Windows Updates Components

a) Click on Start.

b) Type CMD in search bar.

c) Right click on Command prompt and select Run in as administrator.

d) Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the ENTER key after you type each command.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

f) Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the ENTER key after you type each command.

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

g) Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

h) Type Exit in the Command Prompt to close it.

 Now you may try running the Windows Updates and check if the above steps resolve the issue.

For further reference, you can refer to the link:

How do I reset Windows Update components?

**http://support.microsoft.com/kb/971058/en-us**

Troubleshoot problems with installing updates

**http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7**

Method 2:

Step 1:

I would suggest you to temporarily disable antivirus program installed on your computer and then try to install the updates. Refer the following link.

Disable antivirus software ******http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software**

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Step 2: ****Try to set your computer in Clean boot and try to install the updates.

By setting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue. Refer the following article.

How to perform a clean boot in Windows

**http://support.microsoft.com/kb/929135/en-us**

Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

Please reply us on the status of the issue to assist you further.