Hello Chick,
Thank you for posting your question in Microsoft Community. We are glad to assist you.
To help you suggest steps to resolve the issue, I would appreciate if you could answer the following questions:
- Do you receive any error message when you try to connect to wireless internet?
- What is the make and model of your computer?
This issue might occur due to network settings, try the following methods and check if it helps.
Method 1:
You may uninstall and reinstall the network adapter from Device Manger. Steps to security the device:
- Click Start, type devmgmt.msc and press Enter.
- Locate Network Adapter.
- Right click on the device and select Uninstall.
- Also place a check mark beside the option “delete driver files for the device”.
- Install the latest drivers for the device from the manufacturer’s website.
Method 2:
If the problem still persists, I would suggest you to refer to the following articles and check if that helps.****
Wired and wireless network problems
Why can't I connect to the Internet?http://windows.microsoft.com/en-us/windows/cant-connect-internet#1TC=windows-7
Also See: View and connect to available wireless networks
http://windows.microsoft.com/en-in/windows/view-connect-available-wireless-networks#1TC=windows-7
Method 3:
If the issue persists, I suggest that you delete the connection, and recreate the wireless network connections. The following website may help you on creating the wireless connection.
Setting up a wireless network
http://windows.microsoft.com/en-us/windows/setting-wireless-network#1TC=windows-7
Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.
Thank you.