Touchscreen does not work on my Envy touchsmart Notebook

These actions do not solve problem with HP ENVY TouchSmart m6-k015dx Sleekbook support at HP has no answers. The problem lies in the windows PnP monitor driver dated from 2006. Is there not a newer PNP driver this is 8 years later and not a standard monitor but windows insists its the most up to date and it insists on using it.

I have same issue it is windows PnP driver that keeps installing and overriding whatever driver I install.

Hi Kerri,

Usually the “use your finger as an input device” check box would be available in all touch screen enabled computers. In this case, there could be a driver issue for the touch screen and that’s why some options

might not be available in control panel. Let’s try these steps and check if the issue gets resolved.

Update driver

I would suggest you to download the updated Windows 8 touchscreen display driver from the manufacturer’s website and install it and check.

You can refer this link for more information:

http://answers.microsoft.com/en-us/windows/forum/windows_8-tms/disable-the-touchscreen-for-a-windows-8-laptop/ca7baeb9-66f3-43d4-ac4e-2be90d55591d

Hope this helps. Please get back to us with the status of the issue, so that we can help you accordingly.

I need some help. I have a new HP Envy, and the touchscreen (after about 4 weeks) no longer works. I have tried all kinds of fixes, according to this post, but I cannot get anywhere with any of them. I have tried rebooting, doing a system restore, checking the settings, etc. And nothing has worked.

sometimes it works for a little bit (one or two touches) and then it quits again. In the control panel, there is no button that says "use finger as input device." This is very, very frustrating. One expects a brand new computer and its programs to work.

Hi Deisy,

I understand that the touch screen of you computer is not working properly. I will provide you with the troubleshooting steps to resolve this issue.

1.    What is the exact model of the HP Envy laptop?

2.    What did you update after which the touch screen is not working?

3.    Do you get any error message?

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2: Enable Touch screen features. ****

a) Press Windows key + R.

b) Click Control Panel.

c) Go to Hardware and Sound.

d) Click on Pen and touch.

e) Click the touch tab.

f) Enable use your finger as an input.

Method 3:

Update the Display Adapters drives from Device Manager:

a)      Press Windows Key + R, type devmgmt.msc.

b)      Expand the Display Adapters.

c)      Click on properties, click on Driver tab.

d)      Click Update Drivers button.

e)      Click on OK button.

Refer to the following link, and download touch screen drivers for Windows 8 for your laptop model number.

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?locale=en\_us&taskId=135&prodSeriesId=3995936&prodTypeId=321957

Method 4:

Here’s how to check or restore the factory default calibration:

1.    Swipe in from the right edge of the screen, and then open the  search charm.

If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.

If you’re using a keyboard, press the Windows key+ W. Tap or click Settings, and then enter calibrate in the search box. Tap or click Calibrate the screen for pen or touch input to open Tablet PC Settings.

2.    Check that the monitor shown in the Display field is Mobile PC Display.

3.    Tap or click Reset, and then follow the on-screen instructions.

Note If the Reset button is grayed out, your Surface touch calibration is still at factory settings and you can move onto Solution 4.

4.    Try touch input again.

You can also refer to the link mentioned below for more information.

Touch and pen settings: Frequently asked questions ****

http://windows.microsoft.com/en-US/windows-8/touch-pen-settings-frequently-asked-questions

Touch: swipe, tap, and beyond:

http://windows.microsoft.com/en-IN/windows-8/touch-swipe-tap-beyond

Touch screen doesn't work after upgrading to Windows 8

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03488148#N489

Hope this resolves the issue. If issue persists, you can write back to us and we will be glad to assist you further.