When the scan will not complete do you get any error message?
Also, what software are you using to scan?
Scanner Stopped Working - Canon MP230
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Anonymous
My Canon MP230 refuses to scan now that I have upgraded to Windows 8.1 - printer works fine and all troubleshooters suggest the scanner is connected correctly. Just wont complete a scan. Have gone to the lengths of reinstalling all software and even replacing the actual machine (thanks OfficeWorks).
What do I do now?
Windows for home | Previous Windows versions | Devices and drivers
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Anonymous
2014-05-20T11:25:49+00:00 -
Anonymous
2014-05-21T12:05:55+00:00 I would suspect that this issue may be related to the upgrade process in that something did not carry forward properly.
In that respect I would recommend to completely uninstall the printer and the printer drivers and any related printer software and then reinstall the printer drivers and any related software:
Right-click the "Safely Remove Hardware and Eject Media" icon in the Notification area of the Taskbar > Open Devices and Printers" > right-click the printer and select "Remove device" and then remove the device.
Then uninstall the printer drivers using "Uninstall or change a program".
Then restart the computer and install the latest Windows 8.1 drivers and any related software that you would use that is available from Canon:
Restart the computer.
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Anonymous
2014-05-20T12:43:38+00:00 Yes, when I use the bundled software I get the following message:
When I use Scan - the windows 8.1 package - (which is another issue ... the damn OS has decided I need my updates in Korean just because I use a Korean keyboard input occasionally) nothing happens when I press the scan button.
The printer is definitely connected, as I can print without any problems. There were no problems with the scanner or software when using Windows 8 - but this has been the case since installing 8.1