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"The Default Gateway is Not Available" - Constant Disconnections

Anonymous
2014-05-03T04:51:24+00:00

I have asked this before, and am still having problems with this for 4 months now. I have, within the last 6 months, updated to Windows 8.1 from Windows. I have a NV52L15u, connecting to a ActionTec Verizon Router using a Broadcom 802.11n Wireless Adapter. Until the last 4 months, I have had stable wireless internet, which I use for various gaming programs. Now, I am constantly kicked from my Wireless Internet Connection, changing from "Connected" to "Limited" status under Network Connections. Running a diagnosis fixes the problem, labeled as "The default gateway is not available". However, the problem swiftly returns. I have gone through all of the Microsoft articles, hoping to get this problem fixed, but no results. This is a serious issue, I can barely get between 10-15 minutes of "connection" before getting abruptly kicked off of my family's Wireless Connection. 

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis: <br> <br> Network adapter Wi-Fi driver information:<br> <br> Description . . . . . . . . . . : Broadcom 802.11n Network Adapter<br> Manufacturer . . . . . . . . . : Broadcom<br> Provider . . . . . . . . . . . : Broadcom<br> Version . . . . . . . . . . . : 6.30.59.20<br> Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem3.inf<br> Inf File Date . . . . . . . . . : Tuesday, September 4, 2012 7:18:21 PM<br> Section Name . . . . . . . . . : BCM43XNG20_NT62<br> Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4727<br> Instance Status Flags . . . . . : 0x180200a<br> Device Manager Status Code . . : 0<br> IfType . . . . . . . . . . . . : 71<br> Physical Media Type . . . . . . : 9 <br> ---
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: <br> <br> Information for connection being diagnosed<br> Interface GUID: fdcc37df-1cf1-4db6-b601-414bdf72a1a5<br> Interface name: Broadcom 802.11n Network Adapter<br> Interface type: Native WiFi<br> <br> Connection incident diagnosed<br> Auto Configuration ID: 1<br> Connection ID: 1<br> <br> Connection status summary<br> Connection started at: 2014-05-03 00:21:41-354<br> Profile match: Success<br> Pre-Association: Success<br> Association: Success<br> Security and Authentication: Success<br> <br> List of visible access point(s): 3 item(s) total, 3 item(s) displayed<br> BSSID BSS Type PHY Signal(dB) Chnl/freq SSID<br> -------------------------------------------------------------------------<br> 00-24-D2-56-CC-3E Infra g -76 1 37XBD<br> 10-9F-A9-72-A8-23 Infra <unknown> -60 1 4P27M<br> F8-E4-FB-B9-56-66 Infra <unknown> -44 6 4P27M<br> <br> Connection History<br> <br> Information for Auto Configuration ID 1<br> <br> List of visible networks: 2 item(s) total, 2 item(s) displayed<br> BSS Type PHY Security Signal(RSSI) Compatible SSID<br> ------------------------------------------------------------------------------<br> Infra g Yes 28 Yes 37XBD<br> Infra <unknown> Yes 90 Yes 4P27M<br> <br> List of preferred networks: 3 item(s)<br> Profile: phcc-wireless<br> SSID: phcc-wireless<br> SSID length: 13<br> Connection mode: Infra<br> Security: No<br> Set by group policy: No<br> Connect even if network is not broadcasting: No<br> Connectable: No<br> Reason: 0x00028001<br> Profile: linksys<br> SSID: linksys<br> SSID length: 7<br> Connection mode: Infra<br> Security: No<br> Set by group policy: No<br> Connect even if network is not broadcasting: No<br> Connectable: No<br> Reason: 0x00028001<br> Profile: 4P27M<br> SSID: 4P27M<br> SSID length: 5<br> Connection mode: Infra<br> Security: Yes<br> Set by group policy: No<br> Connect even if network is not broadcasting: No<br> Connectable: Yes<br> <br> Information for Connection ID 1<br> Connection started at: 2014-05-03 00:21:41-354<br> Auto Configuration ID: 1<br> Profile: 4P27M<br> SSID: 4P27M<br> SSID length: 5<br> Connection mode: Infra<br> Security: Yes<br> Pre-Association and Association<br> Connectivity settings provided by hardware manufacturer (IHV): No<br> Security settings provided by hardware manufacturer (IHV): No<br> Profile matches network requirements: Success<br> Pre-association status: Success<br> Association status: Success<br> Last AP: f8-e4-fb-b9-56-66<br> Security and Authentication<br> Configured security type: WPA2-PSK<br> Configured encryption type: CCMP(AES)<br> 802.1X protocol: No<br> Key exchange initiated: Yes<br> Unicast key received: Yes<br> Multicast key received: Yes<br> Number of security packets received: 0<br> Number of security packets sent: 0<br> Security attempt status: Success<br> Connectivity<br> Packet statistics<br> Ndis Rx: 14378<br> Ndis Tx: 11253<br> Unicast decrypt success: 0<br> Multicast decrypt success: 0<br> Unicast decrypt failure: 78<br> Multicast decrypt failure: 0<br> Rx success: 1113<br> Rx failure: 4365<br> Tx success: 0<br> Tx failure: 0<br> Tx retry: 0<br> Tx multiple retry: 0<br> Tx max lifetime exceeded: 0<br> Tx ACK failure: 0<br> Roaming history: 0 item(s) <br> ---
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: <br> <br> For complete information about this session see the wireless connectivity information event.<br> <br> Helper Class: Auto Configuration<br> Initialize status: Success<br> <br> Information for connection being diagnosed<br> Interface GUID: fdcc37df-1cf1-4db6-b601-414bdf72a1a5<br> Interface name: Broadcom 802.11n Network Adapter<br> Interface type: Native WiFi<br> <br> Result of diagnosis: There may be problem <br> ---
Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis: <br> <br> For complete information about this session see the wireless connectivity information event.<br> <br> Helper Class: Native WiFi MSM<br> Initialize status: Success<br> <br> Information for connection being diagnosed<br> Interface GUID: fdcc37df-1cf1-4db6-b601-414bdf72a1a5<br> Interface name: Broadcom 802.11n Network Adapter<br> Interface type: Native WiFi<br> Profile: 4P27M<br> SSID: 4P27M<br> SSID length: 5<br> Connection mode: Infra<br> Security: Yes<br> Connect even if network is not broadcasting: No<br> <br> Result of diagnosis: There may be problem <br> ---
Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2014-05-13T00:32:58+00:00

    Hmm, changing to those settings didn't change much. Would it be better to update using the Windows Updat, or to download and install from a developer's website?

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  2. Anonymous
    2014-05-12T04:53:19+00:00

    First go to power management options and set all wireless settings (battery and AC) to "maximum performance"

    Then follow my Broadcom recommended advanced settings (for any Broadcom models though some options may not appear on your device settings and some of your settings won't appear on mine such as afterburner which should be set to disabled for stability IMO):

    20/40 Coexistance -> Auto

    40MHz intolerant -> disabled

    802.11ac VHT Mode -> 3

    802.11h+d -> Loose 11h

    802.11n Preamble -> Auto

    Antenna Diversity -> Auto

    AP Compatibility Mode -> Higher Performance

    ARP Offload -> Enabled

    Association Roam Preference -> Disabled

    Band Preference -> None

    Bandwidth Capability -> 11a/b/g:20/40MHz

    BeamForming -> Enabled

    Bluetooth Collaboration -> Auto

    BSS PLCP Header -> Auto (Short/Long)

    BT-AMP -> Enabled

    Disable Bands -> None

    Disable Upon Wired Connect -> Disabled

    Fragmentation Threshold -> 2346

    IBSS 54g(tm) Protection Mode -> Auto

    IBSS Mode -> 802.11a/b/g/n Auto

    Locally Administered MAC Address -> Not Present

    Minimum Power Consumption -> Disabled

    Mixed Cell Support -> Disabled

    NS Offload -> Enabled

    Power Output -> 100%

    Priority & VLAN -> Priority & VLAN Disabled

    Rate (802.11a) -> Best Rate

    Rate (802.11b/g) -> Best Rate

    Roam Tendency -> Auto

    Roaming Decision -> Auto

    RTS Threshold -> 2347

    Short GI -> Auto

    Wake on Magic Packet -> Enabled

    Wake on Pattern Match -> Enabled

    WiFi Rekeying Offload -> Enabled

    WMM -> Auto

    WZC IBSS Channel Number -> 11(20MHz)

    XPress (TM) Technology -> Enabled

    Broadcom sure loves to give users that much tweaking lol. Anyways I don't experience that default gateway not found problem with those settings above. WiFi is 100% stable. Also, your drivers might be outdated so download the latest WiFi drivers from your manufacturer

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  3. Anonymous
    2014-05-07T02:13:09+00:00

    So, am I not going to get any help? This is a SERIOUS issue, constantly getting disconnected is not cool.

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  4. Anonymous
    2014-05-03T21:55:41+00:00

    You ignored the part where I said "I have gone through all of the Microsoft articles, hoping to get this problem fixed, but no results."

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  5. Anonymous
    2014-05-03T17:38:07+00:00

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