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Problem with wireless adapter or access point AND Wireless Network not Connecting Automatically

Anonymous
2014-05-13T21:04:53+00:00

I've looked everywhere, tried everything, but I still don't know what this problem is. My computer runs fine, but then the internet stops working but stays connected. The only way to fix it is to go to Control Panel > Network and Internet > Network and Sharing Center > Wireless Network Adapter> Diagnose and wait for about 2 minutes for it to fix itself. This happens very frequently, and it's really annoying.

Quick Specifications:

Wireless Network Connection: Atheros AR9002WB-1NG Wireless Network Adapter

Local Area Connection (Disabled): Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

Wireless Network Connection 2 (Disabled): Microsoft Virtual WiFi Miniport Adapter

I also use LogMeIn Hamachi, but the problem persists whether it's enabled or disabled: Hamachi Network Interface

Full Error:

PrintWindows Network Diagnostics Publisher details

Issues found

Problem with wireless adapter or access pointProblem with wireless adapter or access point Fixed Fixed

Reset the wireless adapter Completed

Investigate router or access point issues Not run

Refer to Windows Help and Support for more information about wireless connectivity problems Not run

Issues found Detection details

6 Problem with wireless adapter or access point Fixed Fixed

Reset the wireless adapter Completed

InformationalNetwork Diagnostics Log

File Name:  095402D8-B9CB-4ED2-8DF3-71D1D42EA9D6.Repair.1.etl

Investigate router or access point issues Not run

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.

Refer to Windows Help and Support for more information about wireless connectivity problems Not run

Windows cannot resolve your wireless connectivity issue.

Detection details Expand

InformationalDiagnostics Information (Network Adapter)

Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

   Description . . . . . . . . . . : Atheros AR9002WB-1NG Wireless Network Adapter

   Manufacturer  . . . . . . . . . : Atheros Communications Inc.

   Provider  . . . . . . . . . . . : Atheros Communications Inc.

   Version   . . . . . . . . . . . : 9.2.0.458

   Inf File Name . . . . . . . . . : C:\Windows\INF\oem30.inf

   Inf File Date . . . . . . . . . : Tuesday, October 04, 2011  7:43:10 AM

   Section Name  . . . . . . . . . : ATHR_DEV_OS61_30AB2C37.ndi

   Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002b&subsys_2c371a3b

   Instance Status Flags . . . . . : 0x180200a

   Device Manager Status Code  . . : 0

   IfType  . . . . . . . . . . . . : 71

   Physical Media Type . . . . . . : 9

InformationalDiagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

Information for connection being diagnosed

 Interface GUID: ae7aa430-80e4-40df-a012-081a01e37ab9

 Interface name: Atheros AR9002WB-1NG Wireless Network Adapter

 Interface type: Native WiFi

Connection incident diagnosed

 Auto Configuration ID: 1

 Connection ID: 1

Connection status summary

 Connection started at: 2014-05-13 13:14:39-648

 Profile match: Success

 Pre-Association: Success

 Association: Success

 Security and Authentication: Success

List of visible access point(s): 29 item(s) total, 29 item(s) displayed

        BSSID        BSS Type PHY    Signal(dB)    Chnl/freq    SSID

C0-25-5C-A3-5F-E1    Infra     <unknown>    -80        1     [REDACTED]

C0-25-5C-79-9B-D1    Infra     <unknown>    -55        1     [REDACTED]

C0-25-5C-A3-5F-E0    Infra     <unknown>    -78        1     [REDACTED]

C0-25-5C-A3-5F-E2    Infra     <unknown>    -79        1     [REDACTED]

C0-25-5C-DE-45-32    Infra     <unknown>    -84        1     [REDACTED]

C0-25-5C-A3-5A-E1    Infra     <unknown>    -63        6     [REDACTED]

C0-25-5C-A3-5A-E2    Infra     <unknown>    -62        6     [REDACTED]

C0-25-5C-A3-5A-E0    Infra     <unknown>    -63        6     [REDACTED]

C0-25-5C-DE-4A-91    Infra     <unknown>    -80        11     [REDACTED]

C0-25-5C-69-95-61    Infra     <unknown>    -49        11     [REDACTED]

C0-25-5C-69-95-60    Infra     <unknown>    -48        11     [REDACTED]

C0-25-5C-69-95-62    Infra     <unknown>    -48        11     [REDACTED]

C0-25-5C-DE-4A-92    Infra     <unknown>    -80        11     [REDACTED]

C0-25-5C-79-9B-D0    Infra     <unknown>    -56        1     [REDACTED]

C0-25-5C-79-9B-D2    Infra     <unknown>    -55        1     [REDACTED]

C0-25-5C-DE-45-30    Infra     <unknown>    -83        1     [REDACTED]

C0-25-5C-DE-45-31    Infra     <unknown>    -85        1     [REDACTED]

C0-25-5C-A3-5C-01    Infra     <unknown>    -89        1     [REDACTED]

C0-25-5C-69-95-F1    Infra     <unknown>    -90        1     [REDACTED]

C0-25-5C-A3-5C-02    Infra     <unknown>    -91        1     [REDACTED]

C0-25-5C-69-95-F0    Infra     <unknown>    -92        1     [REDACTED]

C0-25-5C-69-C9-30    Infra     <unknown>    -93        1     [REDACTED]

C0-25-5C-A3-5C-00    Infra     <unknown>    -91        1     [REDACTED]

C0-25-5C-69-95-F2    Infra     <unknown>    -92        1     [REDACTED]

C0-25-5C-A3-1A-F0    Infra     <unknown>    -91        1     [REDACTED]

C0-25-5C-A3-1A-F2    Infra     <unknown>    -10        1     [REDACTED]

C0-25-5C-A3-1A-F1    Infra     <unknown>    -91        1     [REDACTED]

C0-25-5C-69-C9-32    Infra     <unknown>    -94        1     [REDACTED]

C0-25-5C-69-C9-31    Infra     <unknown>    -91        1     [REDACTED]

Connection History

 Information for Auto Configuration ID 1

  List of visible networks: 3 item(s) total, 3 item(s) displayed

  BSS Type PHY    Security    Signal(RSSI)    Compatible    SSID

  ------------------------------------------------------------------------------

  Infra     <unknown>    No        100    Yes       [REDACTED]

  Infra     <unknown>    Yes        100    Yes       [REDACTED]

  Infra     <unknown>    Yes        100    Yes        [REDACTED]

  List of preferred networks: 14 item(s)

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 6

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 8

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: Yes

   Profile: hps

    SSID: hps

    SSID length: 3

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: Yes

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 6

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 14

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 7

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 20

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 4

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 10

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 22

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 22

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 10

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: [REDACTED]

    SSID: [REDACTED]

    SSID length: 16

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

 Information for Connection ID 1

 Connection started at: 2014-05-13 13:14:39-648

  Auto Configuration ID: 1

  Profile: [REDACTED]

  SSID: [REDACTED]

  SSID length: 8

  Connection mode: Infra

  Security: No

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Success

    Last AP:  c0-25-5c-79-9b-d1

  Security and Authentication

   Configured security type: Open

   Configured encryption type: None

   802.1X protocol: No

   Key exchange initiated: Yes

    Unicast key received: No

    Multicast key received: No

   Number of security packets received: 0

   Number of security packets sent: 0

   Security attempt status: Success

 Connectivity

   Packet statistics

    Ndis Rx: 9373

    Ndis Tx: 6322

    Unicast decrypt success: 0

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 1820

    Rx failure: 7194

    Tx success: 1407

    Tx failure: 0

    Tx retry: 26

    Tx multiple retry: 7

    Tx max lifetime exceeded: 0

    Tx ACK failure: 602

   Roaming history: 0 item(s)

InformationalDiagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration

 Initialize status: Success

Information for connection being diagnosed

 Interface GUID: ae7aa430-80e4-40df-a012-081a01e37ab9

 Interface name: Atheros AR9002WB-1NG Wireless Network Adapter

 Interface type: Native WiFi

Result of diagnosis: There may be problem

InformationalNetwork Diagnostics Log

File Name:  095402D8-B9CB-4ED2-8DF3-71D1D42EA9D6.Diagnose.0.etl

InformationalOther Networking Configuration and Logs

File Name:  NetworkConfiguration.cab

Collection information

Computer Name:  [REDACTED]

Windows Version: 6.1

Architecture: amd64

Time: Tuesday, May 13, 2014 1:20:40 PM

Publisher details Expand

Windows Network Diagnostics

Detects problems with network connectivity.

Package Version: 1.0

Publisher: Microsoft Windows

Second Issue: Network doesn't connect automatically. No networks do. It only started happening recently, and It's also a real pain. Worst part, It takes forever to connect. Sometimes, it says it can't connect to the network, and then it connects immediately. I could really use some help.

-Regards

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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5 answers

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  1. Anonymous
    2014-07-28T23:55:31+00:00

    Look for a way to disable the virtual WiFi mini port it conflicts with hamachi either do that or remove hamachi compleatly only things that worked for me

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  2. Anonymous
    2014-05-13T23:20:27+00:00

    It stays connected i.e. it still shows the bars down on the taskbar and it still displays that the router is connected in the Network and Sharing Center. Also, this problem occurs with any and all wireless routers.

    I'm not sure whether anything happened to my laptop before this started happening, as it HAS been a bit of a while. This happens with crowded and uncrowded routers alike.

    I understand.  Signal strength does not mean much when the signal quality poor.  That is why it was suggested to perform a ping test.  Your setup could be resending a massive amount of packets due to adjacent packet interference.  Please run a ping test as stated.

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  3. Anonymous
    2014-05-13T23:08:30+00:00

    It stays connected i.e. it still shows the bars down on the taskbar and it still displays that the router is connected in the Network and Sharing Center. Also, this problem occurs with any and all wireless routers.

    I'm not sure whether anything happened to my laptop before this started happening, as it HAS been a bit of a while. This happens with crowded and uncrowded routers alike.

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  4. Anonymous
    2014-05-13T22:25:58+00:00

    Yeah it could still be connected but fighting a lot of adjacent network packets or who knows what. 

    Pinging the router as stated above would be the next logical step.  Open a command prompt and type, ping -t yahoo.com.  See how consistent the ping response times are before and after you start having a problem.  I bet its probably skiddish before you even notice it.

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  5. LemP 74,935 Reputation points Volunteer Moderator
    2014-05-13T22:09:20+00:00

    I can't say that I can make a lot of sense out of all that, but I do have a few questions.

    When the Internet stops working, why do you think you're still connected?  Can you ping your router?

    What happened to your system shortly before the problem arose?  Power surge, malware infestation, updated a driver installed/removed software, etc.

    Do you have other wireless devices that connect to the same router and if so, do they have any problems?  What OSes?

    You're in a pretty crowded wireless environment.  How close are you to your own wireless router?  In the list of 29 visible access points, which is the one you're trying to connect to?

    In the list of 14 preferred networks, which is yours?

    It looks like the most recent connection (2014-05-13 13:14:39-648) is to an unsecured wireless network.  Is that yours?

    Is your router configured to broadcast its SSID or to hide it?

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