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Windows 8 Toshiba laptop touch pad not working.

Anonymous
2014-08-17T17:02:15+00:00

Hey, my name is Kelly.

I have had a Toshiba laptop for about a year now with Windows 8 installed. It has been working fine until a few days ago when the touch pad suddenly just messed up.

When I try to use the touch pad, I move my finger around on it, and it just scrolls up and down. The cursor will not move but if I am on the internet, it will scroll the page up and down. I have to double tap and drag to move the mouse somewhere.

This is frying my brain and I have been going from forum to forum looking for fixes but nothing works.

Anyone know what is wrong? :/

And before anyone asks, no, F5 does not work. And FN + F9 also does not work.

Would like a fix please, I would like to be able to use my laptop properly -.-

Thanks.

Windows for home | Previous Windows versions | Search, touch, and mouse

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  1. Anonymous
    2014-08-18T10:16:07+00:00

    Hi Kelly,

    Thank you for contacting Microsoft Community. I understand that you have an issue with touchpad. I appreciate your efforts to resolve this issue, I will surely help you to fix this issue.

    To understand the issue better, I would need more information from your end.

    1. What is the model number of the laptop?
    2. Did you make any recent changes on the computer prior to this issue?

    This issue could have occurred due to these reasons:

    1. Incorrect settings.
    2. Corrupt Touchpad driver.

    Try the steps listed here and check if it helps:

    Method 1:

    Let's first run hardware and troubleshooter and check.

    a) Press “windows Key + W”.

    b) Type “Troubleshooting “in the search box and hit E nter.

    c) Click on **Hardware and sound.**d) Click on Hardware and device and follow the on-screen instructions.

    Method 2:

    If the issue persists, I would suggest you to un-install and re-install touchpad drivers from the computer manufacturer website and check if it helps.

    Step 1: Un-install the drivers:

    Follow these steps:

    a. Press “Windows Key + W” from the **keyboard.b. Type “device Manager” without quotes in the search box and hitEnter.**c. Right-click on the touchpad driversand select “Uninstall”. ****d. Restart the computer once it is uninstalled.

    **Step 2:**Download the latest touchpad drivers for Windows 8.1 from the computer manufacturer website.

    http://support.toshiba.com/drivers

    Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.

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  1. Anonymous
    2015-09-07T21:10:25+00:00

    The windows 10 support sucks,, can't find any answers.  My Toshiba laptop lost the touchpad. Nothing.  Hooked up a wireless mouse and I have an arrow but it won't work either?  I'm going to the Apple.

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